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Frequently Asked Questions
Where can I buy a gift card?
Visit any of our Roots locations across Canada or the U.S. to purchase a gift card. Or, visit roots.com to purchase either an eCard.
What is the difference between an eCard and a plastic Gift Card?
Roots eCards are digital gift cards that are emailed directly to the gift recipient while plastic gift cards can only be purchased in-store. Both can be used in-store and online at roots.com.
Is there a gift card purchase minimum?
Yes, there is a minimum denomination of $10 for eCards and $5 for plastic gift cards.
How do I check the balance of my gift card?
To check the balance of your gift card or eCard click here.
My gift card doesn’t cover the entire cost of the item I want. Can I pay the rest of the amount with my credit card?
Yes! You can use a second method of payment to complete the purchase, excluding PayPal. At this time, you can use up to five gift cars to complete a purchase. Balances cannot be transferred from one gift card to another.
I have a Canadian eGift Card. Can I use this on roots.com/us?
eGift Cards purchased on roots.com/ca can only be used on Canadian shipments. Likewise, eGift Cards purchased on roots.com/us can only be used on US or International shipments. Please purchase the eGift Card based off the recipient’s shipping location.
I have a Canadian physical Gift Card. Can I use this at a Roots store in the US?
Physical Gift Cards purchased in Canada can only be used in Canada. Likewise, physical Gift Cards purchased in the US can only be used in the US.
I am trying to buy an eCard online, but having issues. Who can help me?
Please call Customer Support: 1-888-783-0552 or email email@example.com.
I received a Roots physical gift card/eGift Card as a gift, but I don’t want it. Can I return it?
All physical gift cards and eGift Cards are final sale.
What if I want to return an item purchased with a gift card?
Items returned online to our warehouse will be re-issued to you as a new eCard and emailed to the email address used at time of purchase. Items returned in-store will be re-issued to you on a new plastic gift card.