- Contact Us
- Store Locator
- Shipping & Handling
- International Orders
- Pick up In Store
- Email Sign-Up
- We're Here For You
- Payment Options
- Sales Tax & Pricing Policy
- Tracking Your Order
- Exchange & Return Policy
- Product Recall
- Sizing Chart
- Measuring Tips
- Care Instructions
- Leather Care 101
- Leather Warranty
- Roots Leather Care Products
- Product Ratings & Reviews
Caring For Our Garments
For best results, follow the care instructions sewn into the garment.
Washing in cold water and laying garments flat to dry minimizes shrinkage of your clothing.
Many of our athletic items are pre-washed so shrinkage of these items should be minimal.
- Sweatshirts and Sweatpants: may shrink up to 1” in length and width
- Pants and Shorts: may shrink up to ½” in length
- T-shirts and Polos: may shrink up to ½” to 1” in length and width
- Outerwear: may shrink up to ½” in length and width
- Sweaters: may shrink up to 1” in length and width
- Woven Shirts may shrink up to ½" in length and width
Roots Performance Fabrics
Whether you're doing yoga, going for a run, training at the gym or exploring the world around you, Roots Active Athletics have you covered. Our performance fabrics will breathe and move with you, help to propel you forward. Learn More
ROOTS offers a limited warranty on defects caused by a fault in its manufacture* for a period of two (2) years after the original date of purchase from an authorized Roots dealer. Please retain your purchase receipt as proof of warranty.
*Loss or damage caused by accident, negligence, loss or theft or opening of the caseback is excluded from the warranty. Exposure to moisture, batteries, crystals, and cosmetic deterioration of the case, straps, or bracelets caused by wear and tear is also excluded from the warranty.
Please note watches purchased between August 2013 and May 2014 are excluded from this warranty.
Questions & Concerns
Please contact your closest Roots Service Centre for assistance. If you reside in North America, please call us toll free at (800) 663-1881, Monday to Friday 7am to 5pm Pacific Time or email firstname.lastname@example.org. For a complete list of authorized Roots Service Centres as well as instructions on how to get your Roots watch serviced please visit Roots24.com/service.
If the inside of the bag has a label that says Holiday Luggage, then please send requests to: www.holiday.ca/servicesupport.html or call: 514-325-0660.
If there is no other label, then please contact Customer Care at 1-888-30-ROOTS.