Pick Up In Store
Contact Us
- Contact Us
- Store Locator
- Shipping & Handling
- International Orders
- Pick up In Store
- Email Sign-Up
- FAQs
Your Order
- Payment Options
- Sales Tax & Pricing Policy
- Tracking Your Order
- Exchange & Return Policy
- Product Recall
About Roots
- Sizing Chart
- Measuring Tips
- Materials
- Care Instructions
- Leather Care 101
- Roots Leather Care Products
- Product Ratings & Reviews
Additional Help
Ways to shop at roots
Pick Up In Store
Order In Store
Find In Store
Pick up in store
Order online and pick up at your local Roots store
Order online and pick up in store within 4 hours with our 'Express Pick Up' option. Express not available?
Select 'Pick Up In Store' to have your item(s) shipped for FREE to your preferred Roots store:

Add your item(s) to your shopping bag and continue to checkout.

At Checkout, select ‘Pick Up In Store’ for your delivery address and enter your postal code or ‘Use My Current Location’ to find the Roots store closest to you for Express Pick Up* that has your item(s) available, or the store that you’d like your order shipped to for Pick Up In Store*.

After selecting your preferred Roots store, continue to payment and we’ll send you an email confirmation with your order and shipment details. Delivery times exclude delays due to order review, processing times, weekends and holidays, sale, weather, and carrier issues.
Once your order is ready for pick up, remember to bring along your email confirmation and proof of identity to pick up your item(s)!
Frequently Asked Questions
For Pick Up In Store, your order will be charged once it has shipped.
For Pick Up In Store, orders are charged once they are physically shipped. Therefore, once your order ships to a store it has been fully paid for and you can pick up your order any time.
For Pick Up In Store, standard return policy applies.
Order in store
Order in store and get delivery to your door
Can’t Find it? We can. If you can’t find your size or colour at your local Roots store, we will track it down and deliver it directly to your front door.
Frequently Asked Questions
The items in your order may be shipped separately This is because Roots may fulfill the order with items from more than one location. Regardless of the number of shipments you receive, you'll only be charged the amount that was originally provided when you placed your order. You will be charged for each item as it's shipped, but only charged for shipping once.
Return with on-line Gift Receipt; they will be offered a store credit or exchange for the value paid.
Return with original receipt; the amount paid will be refunded on the original method of payment.
Return with no receipt; they will be offered a store credit or exchange for the current in store value.
The item does not require a signature or collection of funds (duties, postage fees etc.).
A safe place exists that is sheltered from weather and cannot be seen by passers-by (e.g. inside a porch or storm door).
Find In Store
Easily find and shop the styles you're looking for at your preferred Roots store.
- To filter products by store, click "Select a store to view availability" and select your preferred Roots store.
- Shop our site to find products that are available at your selected store.
- If the product you're looking for is not available at your selected store, you can select a different location or checkout online.