Shipping & Handling

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USA and International

We are experiencing a high volume of online orders and taking extra care in our distribution centre for the health and safety of our employees and customers.

Please anticipate an additional 5-10 days in your package's shipping delivery time.

When your shipping confirmation is received, it will include your order’s shipment tracking link. Please use the unique link sent to you to track your package's shipping time or click here.

Roots.com USA currently ships to the entire United States, APO/FPO and the following U.S. territories: American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Standard shipping charges apply to all territories. Please allow for more shipping time to these states: California, Oregon, Washington(state), Arizona, Nevada, Utah, Idaho, New Mexico, Colorado, Wyoming and Montana.

Express delivery is not available to P.O. Boxes, Rural Route addresses or locations in Alaska, Hawaii, APO/FPO address or any U.S. territory addresses.

Deliveries are made Monday through Friday, holidays excluded.

Please note that at this time we cannot ship US orders over $800 USD.

Due to the current situation surrounding COVID-19, some countries are experiencing severe delays or transportation has stopped at this time. Please refer to your local government or country transportation updates for more information.

We also ship to over 73 countries around the world. See full list below.

To place an order within Canada, please visit roots.com/ca.

USA Shipping Rates

Order Value
Total before taxes
Standard *
DHL/USPS
6-10 days
Express **
DHL/USPS
3 - 6 days
All orders
$7 - orders under $70
Free - orders $70 and over
Flat rate $20

Standard Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Express Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Note: Please allow up to 10 business days for possible custom delays for USA border processing. Unfortunately, border processing times are beyond our control.

Separate Shipping

This is because Roots may fulfill the order with items from more than one location. Regardless of the number of shipments you receive, you'll only be charged the amount that was originally provided when you placed your order. You will be charged for each item as it's shipped, but only charged for shipping once.

International Shipping

Due to the current situation surrounding COVID-19, some countries are experiencing severe delays or transportation has stopped at this time. Please refer to your local government or country transportation updates for more information.

International shipments are sent by Aramex to the following destinations: Go to Aramex.com for more info or click here to track your shipment. Aramex does not currently ship to P.O. Boxes.

Standard International Shipping Rates: Flat Rate

* The Duty & Tax calculator is available for select countries, to be included in your checkout cost. You will have a chance to review your duty before checkout.

  • $15
  • Europe
  • Andorra
  • Austria*
  • Belgium*
  • Bulgaria*
  • Croatia*
  • Cyprus*
  • Czech Republic*
  • Denmark*
  • Estonia*
  • Finland*
  • France*
  • Germany*
  • Greece*
  • Guernsey
  • Hungary*
  • Ireland
  • Isle of Man
  • Italy*
  • Latvia*
  • Liechtenstein
  • Lithuania*
  • Luxembourg*
  • Malta*
  • Monaco
  • Netherlands*
  • Norway*
  • Poland*
  • Portugal*
  • Romania*
  • Slovakia*
  • Slovenia*
  • Spain*
  • Sweden*
  • Switzerland*
  • United Kingdom*

  • $20
  • Asia
  • Bahrain*
  • India
  • Indonesia*
  • Israel*
  • Japan*
  • Jordan*
  • Kuwait*
  • Lebanon*
  • Malaysia*
  • Oman*
  • Philippines
  • Qatar*
  • Saudi Arabia*
  • Singapore*
  • South Korea
  • Thailand
  • Turkey
  • United Arab Emirates*

  • Oceania
  • Australia*
  • New Zealand*
  • Guam

  • $35
  • North America & Caribbean
  • Bahamas
  • Barbados
  • British Virgin Is.
  • Cayman Is.
  • Jamaica
  • Mexico

  • South America
  • Argentina
  • Brazil
  • Ecuador
  • Panama
  • Peru
  • Uruguay
  • Venezuela

  • Africa
  • Egypt*
    •

EXPRESS International Shipping Rates: ALL Continents

Order Value
Express*
$0 to $50
$50.00
$50 to $80
$70.00
$80 to $110
$80.00
$110 to $200
$100.00
$200 to $400
$120.00
$400 to $600
$140.00
$600 to $800
$160.00
$800 to $1000
$200.00
$1000 and up
$215.00
Leather Donation Bracelets only
$25.00

International shipments have the following rules

Not eligible for free shipping promotions

Not able to ship more than 15 units per order

No gift wrap or gift boxes may be sent

No orders containing fragrance or food

Customer is responsible for all duties and taxes