For finding exactly what they want
Frequently Asked Questions
Where can I buy a physical gift card?
Visit any of our Roots locations or select retailers across Canada to purchase a physical gift card. Or, visit roots.com to purchase an eGift Card. For US eGift Card purchases, visit roots.com/us.
What is the difference between an eGift Card and a physical Gift Card?
Roots eGift Cards are digital gift cards that are sent by email or text message directly to the gift recipient, while a physical Gift Card must be purchased in store.
Is there a gift card purchase minimum?
Yes, there is a minimum denomination of $10.
Where can I redeem my physical Gift Card and eGift Card?
You can redeem both in store and online at roots.com
How do I check the balance of my gift card?
Please refer to the 'check gift card balance' found in the footer of the page or click here.
My gift card doesn’t cover the entire cost of the item I want. Can I pay the rest of the amount with a second method of payment?
Yes! You can use a second method of payment to complete the purchase, excluding PayPal. At this time, you can use up to five gift cards to complete a purchase. and balances cannot be transferred from one gift card to another.
I have a Canadian eGift Card. Can I use this on roots.com/us?
eGift Cards purchased on roots.com/ca can only be used on Canadian shipments. Likewise, eGift Cards purchased on roots.com/us can only be used on US or International shipments. Please purchase the eGift Card based off the recipient’s shipping location.
I have a Canadian physical Gift Card. Can I use this at a Roots store in the US?
Physical Gift Cards purchased in Canada can only be used in Canada. Likewise, physical Gift Cards purchased in the US can only be used in the US.
I am trying to buy an eGift Card online, but am having issues. Who can help me?
Please call Customer Support: 1-888-783-0552 or email email@example.com
I received a Roots physical gift card/eGift Card as a gift, but I don’t want it. Can I return it?
All physical gift cards and eGift Cards are final sale.
What if I want to return an item purchased with a gift card?
For in store returns, customers will be issued a physical gift card. For online returns, customers will be issued an eGift Card.