Dear Roots Community,
I understand that these continue to be unprecedented and challenging times for everyone. The environment continues to change very quickly, and, like you, we are doing our best to navigate the situation surrounding COVID-19 as it evolves.
The health and safety of our team and our customers remains incredibly important. With that in mind, we are closing our stores. We hope that by proactively taking this step, we are playing a meaningful role in slowing the spread and damage caused by COVID-19.
We will be commencing store closures in most regions on March 18th and expect the majority of our stores to be closed until March 31, 2020.
Even though we are temporarily closing our retail locations, you can continue to find your favourite Roots product on roots.com or by phone at 1-800-208-0521. If you have questions about an existing order or your order is not right, we have extended our return policy. During this time, the team members working hard to fulfil your online orders will be carefully following the guidance and best practices established by local health authorities to ensure their continued health and safety and yours.
As we continue to work through these uncertain times together, please do not forget to take care of your own physical and mental health and support those around you.
Interim Chief Executive Officer