Gift Services 2018

How can we help you?

Shipping Cut-Offs & Rates

Please allow 3 - 4 days for your order to process before shipping.

Deadlines & Shipping Cut-Offs:

For orders to be delivered by December 24th please refer to the shipping cut-offs below.

Canada:

  • December 5 - Remote locations within Canada
  • December 7 - Standard national
  • December 14 - Standard Ontario
  • December 19 - Standard GTA
  • December 19 - Express national
  • December 20 - Express GTA

US:

  • December 13 - Standard
  • December 15 - Express

International:

  • December 12 (Asia)
  • December 14 (Europe)
  • December 17 (Middle East)

Top 20 Countries Cut-Offs:

  • December 12
    • Australia, Japan, Mexico, New Zealand, Philippines Republic of Korea, Singapore
  • December 14
    • Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Netherlands, Spain, Sweden, Switzerland, United Kingdom
  • December 17
    • Kuwait

Shipping Rates: Canada

Free Shipping on all orders over $50.

View our shipping and handling rates here.

For US and International shipping rates please check out on our International website here.

Shipping Rates: US & International

View our shipping and handling rates here.

US Orders: Free Shipping on all orders over $50, Duty Paid

International Orders: The Duty & Tax calculator is available for select countries, to be included in your checkout cost. You will have a chance to review your duty before checkout.

For Canadian shipping rates please check out on our Canadian website here.

Track Your Order

You can track your order here once you have received the shipment confirmation email. You will need your order number and your email address.

Customer Care & Contact Us

Please note all times are in Eastern Standard Time.

Online

1-800-208-0521 (Canada and US)
1-972-265-4120 (International)
onlineservice@roots.com

In-store

1-888-30-ROOTS • customer_service@roots.com

Monday - Friday

9AM to 5PM

Saturday - Sunday

Closed

December 24

9AM to 12PM

December 25

Closed

December 26

Closed

December 27

9AM to 5PM

December 28

9AM to 5PM

December 31

9AM to 12PM

January 1

Closed

January 2

9AM to 5PM

January 3

9AM to 5PM

January 4

9AM to 5PM

Please note: service times subject to change

Roots At Your Service

Learn the best ways to shop at Roots this holiday season:

Pick Up In Store

Order online and collect in store

Order In Store

Order in store and get delivery to your door

Find In Store

Easily find and shop the styles you're looking for at your preferred Roots store.

Gift Options

Sending someone a gift from roots.com? We have several great gift options available to you.

Include a Gift Receipt + Add a Personal Gift Message

Please note: By selecting gift receipt, any item returned will go to a store credit.

On the bottom of the Shopping Bag page look for the “Include Gift Receipt” checkbox. A gift receipt for your entire order will be sent with your order.

You may personalize your gift by adding a message to the order. At no charge, we will print your message onto a gift card that will be sent to the recipient along with the package.

You may also download/print your gift receipt on the final checkout page.

Gift Cards

For finding exactly what they want!

Digital Gift Cards

Send an eCard right to your recipient's email inbox. Redeemable online and in store.

They are redeemable at any Roots store and on roots.com

Roots eCards are digital gift cards that can be sent by email or text message directly to the gift recipient. While physical gift cards are mailed to the recipient, both can be used on roots.com and Roots store locations.

Shop now

Special Services

Our Gift Wrap Kits will be available starting December 3 while quantities last. At this time we can only provide one gift wrap kit per order.

Store Locator

Find a Store Find your closest footwear destination

Holiday Returns & Exchanges

Easy Exchanges & Returns

You may return items purchased at roots.com by simply mailing the unworn item to the address provided on the packaging slip or by visiting a Roots store.

Holiday Return Policy

All Holiday Gift purchases from November 1st to December 6th that fall outside our regular 30 day return policy may be refunded/exchanged with an original receipt onto the original method of payment on or before January 6th. Returns made with a gift receipt may be exchanged or returned for a store credit.

Please Note: Any purchases made after December 6th will follow our regular 30 day return policy with an original or gift receipt.

VIEW OUR FULL RETURN POLICY

Please note: Returns will be processed on Boxing Day.

Returns with Gift Receipts

Within 30 days of the date of purchase, receive an exchange or refund for the value paid in the form of a store credit onto a Roots gift card. Cash will not be issued. Please see Return and Exchange rules for more information.

LEARN MORE

We're Here to Help

Questions related to shopping online: 1-800-208-0521

All other Roots Questions: 1-888-30-ROOTS (76687)

Or send us a note on Facebook or Twitter.