Gift Services 2019

Help

How can we help you?

Shipping Cut-Offs & Rates

Please allow 3 - 4 days for your order to process before shipping.

Deadlines & Shipping Cut-Offs:

For orders to be delivered by December 24th please refer to the shipping cut-offs below.

Canada:

  • November 28 - Remote locations within Canada
  • December 11 - Standard national
  • December 18 - Express national
  • December 20 (by 2PM EST) - Express Ontario

US:

  • December 16 - Standard

International:

  • December 12 (Asia/Pacific)
  • December 17 (Europe)
  • December 17 (Middle East)

Shipping Rates: Canada

Free Shipping on all orders over $75.

View our shipping and handling rates here.

For US and International shipping rates please check out on our International website here.

Shipping Rates: US & International

View our shipping and handling rates here.

US Orders: Free Shipping on all orders over $75, Duty Paid

International Orders: The Duty & Tax calculator is available for select countries, to be included in your checkout cost. You will have a chance to review your duty before checkout.

For Canadian shipping rates please check out on our Canadian website here.

Track Your Order

You can track your order here once you have received the shipment confirmation email. You will need your order number and your email address.

Customer Service

For product related inquiries or for assistance with your order we welcome you to connect with us through online chat or by calling in.

Online Chat

You can start an online chat with a member of our team by clicking the “Live Chat” feature found throughout the site.

If there are no team members available to chat you can also use the “Call Me” feature to initiate a call back when someone is available to assist.

Call Centre:

For assistance with Canada or USA roots.com orders
1-800-208-0521

For assistance with International roots.com orders
1-972-265-4120

For assistance with in-store purchases
1-888-30-ROOTS (1-888-307-6687)

Roots At Your Service

Learn the best ways to shop at Roots this holiday season:

Pick Up In Store

Order online and collect in store

Order In Store

Order in store and get delivery to your door

Find In Store

Easily find and shop the styles you're looking for at your preferred Roots store.

Gift Options

Sending someone a gift from roots.com? We have several great gift options available to you.

Include a Gift Receipt + Add a Personal Gift Message

Please note: By selecting gift receipt, any item returned will go to a store credit.

On the bottom of the Shopping Bag page look for the “Include Gift Receipt” checkbox. A gift receipt for your entire order will be sent with your order.

You may personalize your gift by adding a message to the order. At no charge, we will print your message onto a gift card that will be sent to the recipient along with the package.

You may also download/print your gift receipt on the final checkout page.

Gift Cards

Send an eCard right to your recipient's email inbox. eCards are digital gift cards that can be sent by email or text message directly to the gift recipient.

Shop now

Store Locator

Find a Store Find your closest footwear destination

Holiday Returns & Exchanges

Easy Exchanges & Returns

You may return items purchased at roots.com by simply mailing the unworn item back to us, click here for additional details.

Holiday Return Policy

All Holiday Gift purchases from November 1st to December 14th that fall outside our regular 30 day return policy may be refunded/exchanged with an original receipt onto the original method of payment on or before January 12th. Returns made with a gift receipt may be exchanged or returned for a store credit.

Please Note: Any purchases made after December 14th will follow our regular 30 day return policy with an original or gift receipt.

VIEW OUR FULL RETURN POLICY

Please note: Returns will be processed on Boxing Day.

Returns with Gift Receipts

Within 30 days of the date of purchase, receive an exchange or refund for the value paid in the form of a store credit onto a Roots gift card. Cash will not be issued. Please see Return and Exchange rules for more information.

LEARN MORE