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Holiday Returns & Exchanges
Holiday Return Policy
All Holiday Gift purchases from October 14th to December 9th that fall outside our regular 30-day return policy may be refunded/exchanged with an original receipt onto the original method of payment on or before January 9th. Returns made with a gift receipt may be exchanged or returned for a store credit.
Please Note: Any purchases made after December 9th will follow our regular 30-day return policy with an original or gift receipt.
VIEW OUR FULL RETURN POLICYEasy Exchanges & Returns
You may return items purchased at roots.com by simply mailing the unworn item back to us, click here for additional details.
Shipping Cut-Offs & Rates
To receive your packages by December 25th, we recommend placing your order by the following dates:
GTA: 9:00am EST December 21st
Rest of Ontario & Quebec: December 16th
National Canada: December 15th
Remote Canada: December 8th
US Destinations: 1pm EST December 16th
International: December 7th
When your shipping confirmation is received, it will include your order’s shipment tracking link. Please use the unique link sent to you to track your package's shipping time or click here.
Shipping Rates: Canada
Free Shipping on all orders over $70.
View our shipping and handling rates here.
For US and International shipping rates please check out on our International website here.
Shipping Rates: US & International
View our shipping and handling rates here.
US Orders: Free Shipping on all orders over $70, Duty Paid
International Orders: The Duty & Tax calculator is available for select countries, to be included in your checkout cost. You will have a chance to review your duty before checkout.
For Canadian shipping rates please check out on our Canadian website here.
Track Your Order
You can track your order here once you have received the shipment confirmation email. You will need your order number and your email address. NOTE: Your order may ship in multiple shipments and with different carriers.
Customer Service
For product related inquiries or for assistance with your order we welcome you to connect with us through online chat or by calling in.
Online Chat
You can start an online chat with a member of our team by clicking the “Live Chat” feature found throughout the site.
If there are no team members available to chat you can also use the “Call Me” feature to initiate a call back when someone is available to assist.
Call Centre:
For assistance with Canada or USA roots.com orders
647-799-2694 Local
1-800-208-0521 Toll Free
For assistance with International roots.com orders
1-972-265-4120
For assistance with in-store purchases
1-888-30-ROOTS (1-888-307-6687)
Roots At Your Service
Learn the best ways to shop at Roots this holiday season:
Pick Up In Store
Order In Store
Find In Store
Gift Options
Sending someone a gift from roots.com? We have several great gift options available to you.
Include a Gift Receipt + Add a Personal Gift Message
Please note: By selecting gift receipt, any item returned will go to a store credit.
On the bottom of the Shopping Bag page look for the “Include Gift Receipt” checkbox. A gift receipt for your entire order will be sent with your order.
You may personalize your gift by adding a message to the order. At no charge, we will print your message onto a gift card that will be sent to the recipient along with the package.
You may also download/print your gift receipt on the final checkout page.
Gift Cards
Send an eCard right to your recipient's email inbox. eCards are digital gift cards that can be sent by email or text message directly to the gift recipient.
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