Need help?

Online purchases (roots.com)

There are lots of convenient ways to contact us, Monday – Friday, 9 am to 9 pm EST:


Phone: 647-799-2694 or 1-800-208-0521


Live Chat – click on the chat button located throughout our site


Chatbot – engage with Buddy our Bot through the chat button 24/7

Roots Store Purchases

Please contact us through LiveChat

If you'd like more information on custom ordering leather items, please email customer_service@roots.com or see your nearest Roots location.