Rated 2 out of
Loose threads!I bought this scarf online a week ago, and got the correct purple one. However, I noticed the thread on the edge of the scarf had pulled out halfway already when I hadn't worn it yet. Roots was very accommodating to let me exchange it for a new one, but on the first day wearing the new one I noticed the same thread problem as the first one. It looks like the corners are unfinished, so the threads will just fall out eventually.
Date published: 2019-11-04
Rated 1 out of
Mislabeled colour itemsI just recently bought this scarf in the brownish tone (October 20th) and was hoping the website was fixed in regards to the comments made about the colours previously. Unfortunately this is not the case, and it is still brown for purple... not sure if purple is brown but it is disappointing since I bought the item on sale. Hoping this gets fixed soon as it is decieving to customers.
Date published: 2019-11-02
Rated 5 out of
Mislabeled colour names online!Great scarf but the colours are mislabeled on the website. I wanted the orange one (which is named “Navy” for some reason) and online it was identified as “Multi”, however I received the purple and teal one. When I exchanged it in store, we checked again and it turns out the colour names are reversed online. Hope they fix this!