Safety is our Priority

We are open at select stores
Give us a wave from the window or come inside and shop safely with us.

Our highest priority is the health and safety of our customers, our team and our community. The impact of COVID-19 continues to evolve and we are continuing to do our utmost to navigate the situation. This may result in sudden changes in hours of operation or days in which we remain open. We encourage you to phone ahead.

limiting the number of people in store

plexiglass barriers at cash desks

Increased cleaning & sanitization protocols especially on high-traffic areas like cash desks

Encouraging contactless payment & email reciepts

hand sanitization stations

Adjusted hours of operation

physical distancing with signage to help direct you

EMPLOYEE & CUSTOMER USE OF FACE MASKS, WHERE REQUIRED

Curbside Pickup

Shop safely and comfortably with our contactless Curbside Pickup service. Place your order online, and we'll notify you when it's ready for pickup. Learn more about our Curbside Pickup service available at select Roots stores.

FAQ's

ARE STORES OPEN?

The health and safety of our customers and our team are extremely important to us. We will continue to monitor the situation, our stores remain open with a limited occupancy capacity. However, there may be instances where our stores may have to close temporarily. In these cases we will re-open when it has been deemed safe to do so. If you are planning to visit a store, we encourage that you call ahead. In the meantime, our Customer Care team is here to assist you.

WHAT IS YOUR RETURN POLICY CURRENTLY?

Our current return policy remains. Roots will gladly exchange or refund qualified items purchased up to 30 days after the purchase date with an original receipt. Items must be in their original state: unwashed, unworn, unaltered and must have all tickets attached. Not applicable on final sale items. If your local store is closed, we will accept returns at stores up to 30 days once fully re-opened. We reserve the right to modify these dates.

You may ship your online order back to us. Please use a trackable method to mail your online order back.

For instructions on how to return an item, click here.

I PLACED A ‘SHIP TO STORE’ ORDER AND THE STORE IS CURRENTLY CLOSED, HOW CAN I GET MY ITEM?

If you require your item before the stores re-open, please contact our Customer Care team. If possible, we will arrange to have your item(s) shipped to you. Alternatively, we will safely hold all orders until store operations resume.

WHAT CAN I DO WITH MY ROOTS LEATHER ITEM THAT NEEDS REPAIRS?

We are currently working at a limited capacity at our leather factory due to recommended guidelines. We are still accepting leather repairs. However, repair timeframes may vary and can take longer than usual to be completed.