Safety is our Priority
We are open at select stores
Give us a wave from the window or come inside and shop safely with us.
Our priority is taking care of our team and the safety of our customers. We're closely following the official COVID-19 recommendations and implementing safety measures for our in-store experience.
limiting the number of people in store
plexiglass barriers at cash desks
Increased cleaning & sanitization protocols especially on high-traffic areas like cash desks
Encouraging contactless payment & email reciepts
hand sanitization stations
Adjusted hours of operation
physical distancing with signage to help direct you
EMPLOYEE & CUSTOMER USE OF FACE MASKS, WHERE REQUIRED
Curbside Pickup
Shop safely and comfortably with our contactless Curbside Pick Up service. Place your order online, and we'll notify you when it's ready for pick up. Learn more about our Curbside Pick Up service available at select Roots stores.
FAQ's
When will the stores re-open?
The health and safety of our customers and our team are extremely important to us. We will continue to monitor the situation and re-open our stores when it has been deemed safe to do so. In the meantime, our Customer Care team is here to assist you.
What is your return policy now that the stores are closed?
Returns cannot be taken at stores offering Curbside Pickup at the present time due to local regulations and company precautions surrounding Covid-19. We will accept returns at stores up to 30 days once fully re-opened. We reserve the right to modify these dates.Please hold on to your unwashed, unworn items until these restrictions are lifted. We are watching for updates and will allow returns once we are permitted and deem it is safe to do so.
Please continue to hold onto your item(s) until then, or you may ship your online order back to us. Please use a trackable method to mail your online order back.
I made a purchase in-store before the store was closed but now, I want to return it. How do I process a return?
If your purchase was made on or after February 15, you’ll be able to return your purchase to a local store five days after the store opens. You will have up to 30 days after the store reopens. Timing may change store by store, so we encourage you to contact your local store for details.
At this time stores open for curbside pick-up only will not be accepting returns.
I placed a ‘ship to store’ order, how can I get my item?
If you require your item before the stores re-open, please contact our Customer Care team. If possible, we will arrange to have your item(s) shipped to you. Alternatively, we will safely hold all orders until store operations resume.
