PRODUCT RATINGS & REVIEWS
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Reviewing Our Products
Tell us what you think of the products you've tried, purchased and loved. It's easy.
- For information on how to review with a roots.com, click here.
- For information on how to review through our Facebook page, click here.
Tips for Writing A Review
Star Ratings
There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the star you wish to rate the product overall. You will also be asked to rate the look, feel and quality of the product.
Your Stats
You will also be asked to answer a few quick questions that will help other customers who read your review make a more informed decision. This includes indicating personal traits such body type, age and location.
Review Moderation
All reviews are read and moderated to ensure they follow our guidelines. We will reject any content that include: advertisements or references to other offers or websites, spam, contact information or objectionable language, or if you have feedback regarding customer service. Any feedback regarding customer service can be directed to the team who will be more than happy to help.
FAQs
- Why you bought the product (e.g. Needed something for a trip)
- How it feels when you wear it (e.g. Soft, comfortable, light)
- How it fits (e.g. Snug, loose, perfect!)
- The longevity and quality of the product (e.g. Bought it a year ago and it still looks like new!)
- What your favourite feature is (e.g. The detail around the cuffs)
- Or what you’d change if you could! (e.g. Wish it could be bit longer)
- Obscenities, discriminatory language, any language not appropriate for public forums
- Advertisements or references to other offers or websites
- “Spam” content
- Any content which you don’t own or for which you don’t have the right to distribute
- Contact information such as email, mail or physical addresses, or phone numbers
- Negative feedback and comments towards other reviewers posted on the site
- Customer service feedback or concerns, these are to be directed to the Customer Service Team directly
A video that contains any of the following types of content will not be posted:
- Obscenities, discriminatory language, any language not appropriate for public forums
- Advertisements or references to other offers or websites
- “Spam” content
- Any content which you don’t own or for which you don’t have the right to distribute
- Contact information such as email, mail or physical addresses, or phone numbers
- Negative comments towards other reviewers that have posted on the site if you have other comments or feedback about product selection, pricing, orders, delivery, customer service concerns or issues, please don’t hesitate to contact us directly!
- 1. At the centre top of the roots.com home page you will see a link that says Register. Click and you will be taken to our account registration page.
- 2. Visit roots.com to find the product you want to review. Below the product name is a link to "Write a Review". When you click on the link to write a review, you will be prompted to enter your account login registration or to create an account. Once you are logged in you will be able to continue your product review.