Roots Genuine Leather handbags, backpacks, weekender bags, briefcases and messengers, and jackets are proudly handcrafted by leather artisans in our state-of-the-art leather factory in Toronto, Canada. We stand behind these products with a warranty covering defects in materials or workmanship for one year from the date of purchase. While our products are made to the highest possible standard of quality, if your leather good has a defect, you can bring it with the original proof-of-purchase to any Roots store for assessment. Our leather goods are investment pieces designed and crafted for longevity, and so repair is always our preferred course. If your leather good cannot be repaired, we will replace it with the same item. If the same item is not available for replacement, we will replace it with your choice of a comparable good of equal price. Our warranty is void if the leather good is damaged due to excessive wear-and-tear, abuse, or misuse. It is also void if the good has undergone repair or alteration by a third-party.