Nice to be Back

Our doors are open at select stores!
Give us a wave from the window or come inside and shop with us.

Our priority is the safety and comfort of you and our team, so here’s what we’re doing in store…

limiting the number of people in store

plexiglass barriers at cash desks

Increased cleaning & sanitization protocols especially on high-traffic areas like cash desks

Encouraging contactless payment & email reciepts

hand sanitization stations

Adjusted hours of operation

physical distancing with signage to help direct you

EMPLOYEE & CUSTOMER USE OF FACE MASKS, WHERE REQUIRED

Curbside Pickup

Find out where you can shop safely and comfortably with our stores open now. Learn more about our new Curbside Pick Up service available at Roots select stores.

FAQ's

When will the stores re-open?

The health and safety of our customers and our team are extremely important to us. We will continue to monitor the situation and re-open our stores when it has been deemed safe to do so. In the meantime, our Customer Care team is here to assist you.

What is your return policy now that the stores are closed?

Returns cannot be taken at stores offering Curbside Pickup at the present time due to local regulations and company precautions surrounding Covid-19. We will accept returns at stores up to 45 days once fully re-opened. We reserve the right to modify these dates.Please hold on to your unwashed, unworn items until these restrictions are lifted. We are watching for updates and will allow returns once we are permitted and deem it is safe to do so.

Please continue to hold onto your item(s) until then, or you may ship your online order back to us. Please use a trackable method to mail your online order back.

I made a purchase in-store before the store was closed but now, I want to return it. How do I process a return?

If your purchase was made on or after February 15, you’ll be able to return your purchase to a local store five days after the store opens. You will have up to 45 days after the store reopens. Timing may change store by store, so we encourage you to contact your local store for details.

At this time stores open for curbside pick-up only will not be accepting returns.

I placed a ‘ship to store’ order, how can I get my item?

If you require your item before the stores re-open, please contact our Customer Care team. If possible, we will arrange to have your item(s) shipped to you. Alternatively, we will safely hold all orders until store operations resume.

What can I do with my Roots leather item that needs repairs?
We have temporarily closed our leather factory due to recommended guidelines. Please hold on to your leather items that may need repairs until we have re-opened. If you have a leather repair that has already been sent in, please contact our Customer Care team and they will be able to help you.