Shipping and Handling

Shipping Options

USA and International

Roots.com USA currently ships to the entire United States, APO/FPO and the following U.S. territories: American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Standard shipping charges apply to all territories. Please allow for more shipping time to these states: California, Oregon, Washington(state), Arizona, Nevada, Utah, Idaho, New Mexico, Colorado, Wyoming and Montana.

Express delivery is not available to P.O. Boxes, Rural Route addresses or locations in Alaska, Hawaii, APO/FPO address or any U.S. territory addresses.

Deliveries are made Monday through Friday, holidays excluded.

We also ship up to 50 countries around the world. See full list below.

USA Shipping Rates

Order Value Standard
DHL/USPS
6 – 10 days
Express
DHL/USPS
3 - 6 days
$0 - $99.99 $6.00 $18.95
$100 - $199.99 Free $21.95
$200 and up Free $25.95

Standard Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Express Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Note: Please allow up to 10 business days for possible custom delays for USA border processing. Unfortunately, border processing times are beyond our control.

Canadian Shipments

If you live in Canada or have an International address to ship to, please visit canada.roots.com. Also, please use our store locator to find the store nearest you.


International Shipping

International shipments are sent by Canada Post to the following destinations:

Africa
Egypt

Asia
India
Israel
Japan
Malaysia
Philippines
Russia
Singapore
South Korea
Thailand
Turkey
Europe
Andorra
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Iceland
Ireland
Isle of Man
Italy
Liechtenstein
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Spain
Sweden
Switzerland
United Kingdom
North America & Caribbean
Bahamas
Barbados
Bermuda
British Virgin Is.
Cayman Is.
Jamaica
Mexico
Oceania
Australia
New Zealand
Guam
South America
Argentina
Ecuador
Panama
Peru
Uruguay
Venezuela

International Shipping Rates

Order Value Standard Express
$0 to $50 $35.00 $50.00
$50 to $80 $35.00 $70.00
$80 to $110 $35.00 $80.00
$110 to $200 $35.00 $100.00
$200 to $400 $35.00 $120.00
$400 to $600 $35.00 $140.00
$600 to $800 $35.00 $160.00
$800 to $1000 $35.00 $200.00
$1000 and up $35.00 $215.00
Leather Donation Bracelets only $10.00 $25.00

International shipments have the following rules

  • Not eligible for free shipping promotions
  • Not able to ship more than 15 units per order
  • No gift wrap or gift boxes may be sent
  • No orders containing fragrance or food
  • Customer is responsible for all duties and taxes