Shipping and Handling

Shipping Options

USA and International

Roots.com USA currently ships to the entire United States, APO/FPO and the following U.S. territories: American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands. Standard shipping charges apply to all territories. Please allow for more shipping time to these states: California, Oregon, Washington(state), Arizona, Nevada, Utah, Idaho, New Mexico, Colorado, Wyoming and Montana.

Express delivery is not available to P.O. Boxes, Rural Route addresses or locations in Alaska, Hawaii, APO/FPO address or any U.S. territory addresses.

Deliveries are made Monday through Friday, holidays excluded.

We also ship to over 73 countries around the world. See full list below.

USA Shipping Rates

Order Value Standard
DHL/USPS
6 – 10 days
Express
DHL/USPS
3 - 6 days
$0 - $99.99 $6.00 $18.95
$100 - $199.99 Free $21.95
$200 and up Free $25.95

Standard Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Express Delivery

All complete in-stock orders where the credit card is successfully authorized before noon Eastern Time on a business day may be shipped the same day. All other shipments will be sent the next business day.

Note: Please allow up to 10 business days for possible custom delays for USA border processing. Unfortunately, border processing times are beyond our control.


International Shipping

International shipments are sent by Aramex to the following destinations: Go to Aramex.com for more info or click here to track your shipment.

Standard International Shipping Rates: Flat Rate

* The Duty & Tax calculator is available for select countries, to be included in your checkout cost. You will have a chance to review your duty before checkout.

  • $15
  • Europe
  • Andorra
  • Austria*
  • Belgium*
  • Bulgaria*
  • Croatia*
  • Cyprus*
  • Czech Republic*
  • Denmark*
  • Estonia*
  • Finland*
  • France*
  • Germany*
  • Greece*
  • Guernsey
  • Hungary*
  • Ireland
  • Isle of Man
  • Italy*
  • Latvia*
  • Liechtenstein
  • Lithuania*
  • Luxembourg*
  • Malta*
  • Monaco
  • Netherlands*
  • Norway*
  • Poland*
  • Portugal*
  • Romania*
  • Slovakia*
  • Slovenia*
  • Spain*
  • Sweden*
  • Switzerland*
  • United Kingdom*
  • $20
  • Asia
  • Bahrain*
  • India
  • Indonesia*
  • Israel*
  • Japan*
  • Jordan*
  • Kuwait*
  • Lebanon*
  • Malaysia*
  • Oman*
  • Philippines
  • Qatar*
  • Russia
  • Saudi Arabia*
  • Singapore*
  • South Korea
  • Thailand
  • Turkey
  • United Arab Emirates*

  • Oceania
  • Australia*
  • New Zealand*
  • Guam
  • $35
  • North America & Caribbean
  • Bahamas
  • Barbados
  • Bermuda
  • British Virgin Is.
  • Cayman Is.
  • Jamaica
  • Mexico

  • South America
  • Argentina
  • Brazil
  • Ecuador
  • Panama
  • Peru
  • Uruguay
  • Venezuela

  • Africa
  • Egypt*

EXPRESS International Shipping Rates: ALL Continents

Order Value Express
$0 to $50 $50.00
$50 to $80 $70.00
$80 to $110 $80.00
$110 to $200 $100.00
$200 to $400 $120.00
$400 to $600 $140.00
$600 to $800 $160.00
$800 to $1000 $200.00
$1000 and up $215.00
Leather Donation Bracelets only $25.00

International shipments have the following rules

  • Not eligible for free shipping promotions
  • Not able to ship more than 15 units per order
  • No gift wrap or gift boxes may be sent
  • No orders containing fragrance or food
  • Customer is responsible for all duties and taxes

Canadian Shipments

If you want to ship to Canada please visit the Canadian store. You may also use our store locator to find a store.