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International Orders

Roots.com Canada ships to over 73 countries worldwide. To see the full list of countries where we ship, please see Shipping and Handling.

For Canadian shipments please shop from Roots.com.

Terms for International Shoppers

The recipient of this order will be responsible for any import duties and taxes charged by the recipient’s country. You must agree to the Terms and Conditions and Privacy Policy for roots.com.

Cardholder Protection Procedures

To ensure we're protecting our customers to the best of our ability from fraud we may ask you to supply additional identification to verify your identity before shipping you your order.

To allow us to expedite your order, send us copies of two government issued pieces of identification* that lists your billing address and name that matches the information listed on the billing section of your order. Once the supplemental documentation is received, we will add a note to your account for future orders.

Please send this information to:
Email: verification@roots.com
Fax: 1-972-881-5038

*Please indicate your order number in the email or on the fax.