Product Recall

Voluntary Recall

Updated 10/06/2016 - Extended voluntary product recall styles purchased between July 2014 and Sept. 2016 - Kids/Toddler/Baby category only

As a precautionary measure and as part of our longstanding commitment to the safety and satisfaction of our customers, Roots is voluntarily recalling certain baby and toddler products with snaps. This is an extension of a voluntary recall of a baby romper Roots issued on Aug. 4, 2016 and covers specific romper and other baby and toddler styles, purchased between July 2014 and Sept. 2016.

Although there have not been any reported injuries, a total of three customers informed us snaps had fallen off a baby romper made by the same manufacturer. While these products only make up a very small portion of our baby and toddler styles, our concern is if a snap is not secure on the product, it may pose a potential choking hazard for infants and toddlers.

A full list of recalled styles and their corresponding photos is included here.

Sleepers & Rompers

Description: ROOTS CABIN LONG JOHNS

Colour: Salt & Pepper

Style Code: 1305-0131

Description: ROOTS CABIN SLEEPER

Colour: Salt & Pepper

Style Code: 3504-0020

Description: ROOTS CABIN SLEEPER

Colour: Flaxseed Mix

Style Code: 3504-0020

Description: ROOTS CABIN HOODED ROMPER

Colour: Salt & Pepper

Style Code: 3504-0019

Description: ROOTS CABIN HOODED ROMPER

Colour: Cherry Pink Pepper

Style Code: 3504-0019

Description: COOPER BEAVER ROMPER

Colour: Lodge Red Pepper

Style Code: 3505-0068

Description: COOPER BEAVER ROMPER

Colour: Salt & Pepper

Style Code: 3505-0069

Description: COOPER BEAVER ROMPER

Colour: Skyway Blue

Style Code: 3505-0063

Description: COOPER BEAVER ROMPER

Colour: Cascade Blue Pepper

Style Code: 3505-0063

Description: COOPER BEAVER ROMPER

Colour: Grey Mix

Style Code: 3505-0075

Description: COOPER BEAVER ROMPER

Colour: Prairie Yellow

Style Code: 3505-0075

Description: THEA COOPER BEAVER ROMPER

Colour: Grey Mix

Style Code: 3504-0026

Description: THEA COOPER BEAVER ROMPER

Colour: Purple Clover Mix

Style Code: 3504-0026

Description: COOPER BEAVER ROMPER

Colour: Dark Beetroot Pepper

Style Code: 3504-0028

Description: WELLAND ROMPER

Colour: Blue Isis Pepper

Style Code: 3504-0029

Description: WELLAND ROMPER

Colour: Park Green

Style Code: 3504-0029

Description: PEPPER COOPER BEAVER ROMPER

Colour: Lodge Red Pepper

Style Code: 3504-0037

Description: SPEPPER COOPER BEAVER ROMPER

Colour: Jupiter Purple Pepper

Style Code: 3504-0036

Description: PEPPER COOPER BEAVER ROMPER

Colour: Dusty Raspberry Pepper

Style Code: 3504-0036

Description: SPACE DYE COOPER BEAVER ROMPER

Colour: Charcoal Space Dye

Style Code: 3504-0039

Description: SPACE DYE COOPER BEAVER ROMPER

Colour: Blue Iris Space Dye

Style Code: 3504-0039

Description: SNOWFLAKE ROMPER

Colour: White Grey Mix

Style Code: 3504-0040

Description: COLOUR PEPPER ORIGINAL ROMPER

Colour: Tea Rose

Style Code: 3504-0044

Description: COOPER BEAVER ROMPER

Colour: Pebble

Style Code: 3504-0046

Description: COOPER BEAVER ROMPER

Colour: Salt & Pepper

Style Code: 3505-0047

Description: CONTRAST COOPER BEAVER ROMPER

Colour: Majestic Purple Pepper

Style Code: 3504-0051

Description: CONTRAST COOPER BEAVER ROMPER

Colour: Navy Blazer Pepper

Style Code: 3504-0053

Roots Cabin Onesies

Description: ROOTS CABIN ONESIE

Colour: Salt & Pepper

Style Code: 3503-0027

Description: ROOTS CABIN ONESIE

Colour: Flaxseed Mix

Style Code: 3503-0027

Description: ROOTS CABIN ONESIE

Colour: White Grey Mix

Style Code: 3503-0027

T-Shirts

Description: BEAVER PRINTED T-SHIRT

Colour: Skyway Blue

Style Code: 3501-0055

Description: 10/4/16

Colour: White

Style Code: 3501-0051/p>

Description: COOPER BEAVER T-SHIRT

Colour: Grey Mix

Style Code: 3501-0053

Description: PRINTED BABY T-SHIRT

Colour: White Grey Mix

Style Code: 3501-0054

Description: RBA T SHIRT

Colour: White

Style Code: 3503-0030

Description: COOPER BEAVER T-SHIRT

Colour: Dahlia Mauve

Style Code: 3503-0031

Sweatshirts & Crews

Description: AMY CREW SWEATSHIRT

Colour: Eggplant Pepper

Style Code: 3507-0007

Description: CHEVRON CREWNECK

Colour: Black

Style Code: 3507-0008

Description: SOPHIA CREW SWEATSHIRT

Colour: Medium Grey Mix

Style Code: 3507-0009

Description: COLOUR BLOCK CREW

Colour: Salt & Pepper

Style Code: 3507-0011

Description: COLOUR BLOCK CREW

Colour: Black Mix

Style Code: 3507-0011

Dresses

Description: ROOTS CABIN DRESS

Colour: Medium Grey Mix

Style Code: 3501-0043

Description: ROOTS CABIN DRESS

Colour: Charcoal Mix

Style Code: 3501-0043

Description: IRENE HOODY DRESS

Colour: Dusty Pink

Style Code: 3501-0057

Jackets

Description: THEA VARSITY JACKET

Colour: Purple Clover Mix/p>

Style Code: 3507-0003

Description: JAMES AWARDS JACKET

Colour: Grey Mix

Style Code: 3507-0001

Description: CABIN AWARDS JACKET

Colour: Salt & Pepper

Style Code: 3507-0014

Description: CANADA VARSITY JACKET

Colour: Black Pepper

Style Code: 1105-0226

Description: ROOTS CABIN VARSITY JACKET

Colour: Salt & Pepper

Style Code: 3507-0065

We have already removed all affected products from store shelves and online sales. Customers who have purchased any of these will receive a full refund. (See instructions below).

Our decision to proactively extend this recall is governed by the integrity of our brand and our professional sense of caution and responsibility.

Our dedication to stringent standards in the design and making of our products is central to the ongoing success of Roots. On the extremely rare occasions we feel a product doesn’t meet our standards, we take action, especially with products for babies and toddlers.

As part of the protocol for such instances, we are fully coordinating this initiative with the relevant government agency -- Health Canada -- and sharing this information with customers via various social channels and in our stores.

We apologize for any inconvenience this may cause and thank you for your understanding, support and loyalty to our products and our brand. We never take it for granted.

If you have purchased any Roots baby or toddler garments with snaps listed below, please return it to any Roots retail location for a full refund. No receipt required. You can also send it to Roots at: Roots Canada – Returns Department, 9133 Leslie Street, Unit #120, Richmond Hill, ON, L4B 4N1

For additional information, please contact Roots Customer Service at 1-888-307-6687 or email customer_service@roots.com.

FAQ – Questions and answers about the product recall

Q: What is the issue with these products?
A : A few customers have reported that on certain products made by one manufacturer, snaps came off, which could possibly present a potential choking hazard.
Q: Why are you expanding the recall now?
A : We feel it’s the responsible thing to do in keeping with the integrity of our brand. We wanted to pinpoint the precise issue with the manufacturer that would have contributed to the three reported cases of snaps coming off the product. As we couldn’t sufficiently determine the cause to our satisfaction, we decided not to take any chances with baby/toddler products made by the manufacturer in question.
Q: Why didn’t you recall all of the products at the same time?
A : Our specialists needed to first do their due diligence to determine if other makers were involved. After verification, they established that this involves only one of our manufacturers.
Q: How can I tell if I have one of the products being recalled?
A : Check the list of styles and their corresponding photos.
Q: Do I need to bring the product back to get a refund?
A : A few customers have reported that on certain products made by one manufacturer, snaps came off, which could possibly present a potential choking hazard.
Q: Do I need to have a receipt to get a refund?
A : No. You do not have to present a receipt to get a full refund but if you do still have a receipt, please include it.
Q: Do I need to return the product to the store where I purchased it?
A : No. You’re welcome to bring the product to the store that’s most convenient for you or you can send it to the address listed above.
Q: Will I be reimbursed for the sales tax I paid on the purchase?
A : Yes.
Q: Will Roots cover the cost of postage if I’m mailing the recalled product back to you?
A : Yes. Email customer_service@roots.com. in order to receive a pre-paid shipping label. *Click here to download your printable return form.
Q: How will Roots issue me my refund?
A : You will be refunded according to your original method of payment.
Q: What is the timeframe for receiving the refund?
A : Two to three weeks from the time we receive your recalled product.
Q: Are other products affected?
A : No. Just the ones on the list.
Q: Why are there other Roots baby/toddler products with snaps still for sale?
A : They were made by different manufacturers than the one who made the recalled products.
Q: Is this recall a result of making this particular product overseas?
A : No. This could have occurred at any facility anywhere in the world. It was an isolated occurrence, extremely rare for Roots and confined to just one of our many makers. All our products are designed in Canada and subject to stringent manufacturing standards. As part of our longstanding policy, all facilities we work with -- both in Canada and abroad -- must comply with our requirements governing working conditions and product quality.
Q: Going forward, will there be any changes in how Roots makes such products?
A : As a result of this experience, we are making our standards and procedures even more stringent and are taking this opportunity to reaffirm to all our makers the utmost importance we attach to the quality and safety of all our products, especially those for babies and toddlers. In select cases, we’ve also modified our designs to incorporate different closure options.