Saturday, March 17, 2007

The Source has a new home

We've upgraded our blog check out

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http://www.roots.com/index.php?/canada/content/blogcategory/35/130/lang,en/

For our US Website
http://www.roots.com/index.php?/usa/content/blogcategory/35/134/lang,en/

Thursday, February 01, 2007

SPECIAL DELIVERY

Letters from the world of Roots

FIRST TIME BUT NOT LAST
I want to tell what a great experience I had shopping at your outlet store on Kenaston Boulevard in Winnipeg. The staff could not have been nicer. Greg Lebans was very helpful. When he was pulled away, Megan Hemenway gave good service as well.
That was the first time I ever shopped in a Roots store. It definitely will not be the last.
Laurie Main
Winnipeg, MB

CARING FOR THE KIDS
Following up on your coverage in recent issues of the community-related initiatives of Roots stores across the country, I wanted to mention what the two Roots stores in Windsor, Ontario did to make the holiday more festive for some people in need.
A lot of the credit goes to Kimberly Givlin who works at the Roots Windsor Crossing store. When she began tutoring at the local school, Immaculate Conception, she was shocked by the number of pupils who lived in poverty. The teachers had to frequently send them to the “Clothing Room” because of their lack of proper winter clothing. As well, the school provides food for them from the “Snack Room” once a day. For most of these children, it’s the only guaranteed meal they get.
As part of their holiday charity, all Roots employees in Windsor teamed up with Kimberly to donate five dollars each to raise money to give these students a turkey dinner. Kimberly also asked everyone to donate used clothing. Not only did this bring the children warmth but also the feeling that there are people out there who care about them.
Serein Makkawi
Sales Associate, Windsor, ON

DEBBIE DOES IT RIGHT
I am writing as a happy, satisfied customer of the Roots Kids store in Vancouver on Robson Street. The store was very clean and inviting. Your employee Debbie Barnes was especially helpful and knowledgeable. She helped me choose sizes, colours and plan some Christmas gifts.
Debbie went out of her way to find a certain sweatshirt in a size that the Robson store did not have. She phoned another location and had the sweatshirt put away for me at Park Royal.
I greatly appreciated your pre-Christmas sales and the full-service approach like having boxes for customers to wrap. It’s an example of why I keep coming back to Roots. I’ve shopped at places where I had to purchase boxes or where they are not available at all and that puts me off wanting to shop there again.
So, thank you to Debbie for the great service and to Roots for continuing to keep the quality of product and joy in giving. Please pass this along to the appropriate managers and staff.
Christa Clark
Vancouver, BC

KUDOS FOR DESIGN TEAM
The other day, two of us at the Roots (Bayshore) store in Ottawa were discussing one of the new spring products, the Supreme Terry Peacoat. Store Manager Julie Bray and I were amazed at the design of this item.
It seems that only Roots has the ability to be so creative with its combination of a peacoat and a sweatshirt. In every other store, consumers find the same basic sweatshirt, but the Roots design team has created a new twist on this classic sweat material. Well done.
I just wanted to mention that our entire store staff is extremely pleased by such innovative designs. We look forward to receiving everything else the design team has in store for Roots in 2007.
Alex Geerts
Ottawa

HEALTH TIP # 27

Easy ways to stay healthy

Move More: Make it a daily challenge to find ways to move your body. Climb stairs if given a choice between that and escalators or elevators. Walk your dog; chase your kids; toss balls with friends, mow the lawn. Anything that moves your limbs is not only a fitness tool, it's a stress buster. Think 'move' in small increments of time. It doesn't have to be an hour in the gym or a 45-minute aerobic dance class or tai chi or kickboxing. But that's great when you're up to it. Meanwhile, move more. Thought for the day: Cha, Cha, Cha…. Then do it!
Source: www.health-fitness-tips.com

GREEN TIP # 30

Easy ways to help the environment

Air Fresheners:Commercial air fresheners work by masking smells and coating the nasal passages with chemicals which diminish the sense of smell by deadening the nerves. Avoid these products. Instead, try the all-natural air purifiers — house plants. Or try these natural recipes to diminish odour and add a fragrant smell to your house:
· Use baking soda in your garbage or refrigerator to help reduce odours at their source.
· Dissolve 1 tsp (5 ml) of baking soda in 2 cups (500 ml) of hot water, add 1 tsp (5 ml) lemon juice. Pour the solution into a spray bottle and spray as you would an air freshener.
· Place a few slices of a citrus fruit, cloves or cinnamon in a pot with enough water to simmer gently for an hour or two.
• Source: www.greenpeace.org

NEW AND NOTEWORTHY

A guide to just launched products at Roots

HOODED STYLE
Smart new spring-hoodies for boys and girls

Coordinated by Marisa Battaglia, Merchandise Manager for Babies and Karen Fernes, Manager, Technicians, the girls favourite full-zip hoody style is part of the new ‘Future Looks Bright’ collection. It comes in lotus pink, honey peach and white greymix colours, which are part of the ‘Bright’ themed colour palette.

The boys City full-zip hoody comes in dusk, burnt ochre and foliage green colours and features a relaxed fit.

Made from 80% cotton and 20% polyester fleece fabric, the garments feature the traditional full-zip hoody style and come with a double-lined hood.
Currently available in stores across Canada, the hoodies come in sizes: S-XL.
Retail price: $49.95

KEEP YOUR BABIES WARM
Stylish outerwear for little ones

The latest outerwear coming from the Babies Department includes the hooded jacket, the hooded sweater and the Zach sweater. Designed by Senior Designer for Babies Elsa DeSouza, and coordinated by Merchandise Manager for Babies and Kids Marisa Battaglia, the styles are currently available in stores.

The babies hooded jacket is made from nylon/micro-Nordic fleece. It comes in ice (blue), camp green and pelican grey colours and is available in select stores in Canada only.

The babies hooded sweater is made from 100% cotton knit fabric and is available in select stores in Canada and the US. It comes in baby peach and pebble mix colours.

The Zach sweater is made from 100% cotton fleece fabric. It is available in select stores in Canada and the US and is made in dusk/burnt ochre and white/creek-blue colour combinations.

Hooded jacket: Sizes: M-5T; Retail price: $34.95
Hooded sweater: Sizes: S-5T; Retail price: $32.95
Zach sweater: Sizes: S-5T; Retail price: $32.95

THE NUMBERS

Going with the flow

3 To keep Roots stores replenished with fresh products, there is a constant flow of new merchandise coming into the Distribution Centre (DC) in Toronto before being quickly dispatched to retail locations throughout North America and Asia.
In particular, three times a day just-made products from the Roots leather goods factory are delivered three times a day to the DC en route to stores. Three is also the number of pick-ups that Purolator Courier Ltd. makes every day at the DC for shipments to stores throughout Canada.

ROOTS TOP 10

A guide to the current sounds of Roots

1. Papa’s Got A Brand New Bag, James Brown
2. Hotel California, The Eagles
3. She Moves In Mysterious Ways, U2
4. Roots Woman, Jimmy Cliff
5. Where Are We Going, Marvin Gaye
6. Sunday Morning, K-os
7. Irreplaceable, Beyonce
8. It’s A Man’s Man’s World, James Brown
9. Talk Of The Town, Jack Johnson
10. My Love, Justin Timberlake

MUSICAL ROOTS

This month, we spotlight James Brown, ‘the godfather of soul’, who recently passed away

Such was the stature of James Brown, that he was known by more than just his name. “The godfather of soul,” “The hardest working man in showbiz”, “Mr. Dynamite”, “Soul Brother #1”. These are just a few of the qualifiers often used in reference to Brown. He is widely recognized as one of the most influential figures in the history of popular music. As a prolific singer, songwriter, performer, and record producer, Brown was a driving force in the evolution of gospel and R&B into soul and funk.

Brown, who died last month, began his music career in 1953. He quickly attained stardom on the strength of his thrilling live performances and hit songs. Renowned for his shouting vocals, feverish dancing and unique rhythmic style, he scored hits in every decade through to the 1980s. He was also a strong presence in U.S. political affairs, advocating on behalf of African Americans and the poor.

Born in South Carolina, Brown spent his childhood picking cotton and shining shoes. He also tried brief stints as a boxer and baseball pitcher before focusing on music. He formed an R&B group named James Brown & The Famous Flames and scored a few hits, namely Please, Please, Please in 1956 and Try Me in 1958. Brown then began recording without the Flames, heavily inspired by Ray Charles and Little Richard, who Brown called his idol.

The mid-1960s was the period of Brown’s greatest success. His two signature songs, Papa’s Got A Brand New Bag and I Got You (I Feel Good) were his first Top 10 hits. As the 60s came to a close Brown’s ‘singing’ increasingly became more rhythmic and rarely featured pitch or melody.
Brown’s music influenced artists such as Sly & The Family Stone, Booker T & The MGs along with soul shouters Edwin Starr, David Ruffin and a young Michael Jackson who took Brown’s shouts and dancing into the pop mainstream as lead singer of The Jackson 5. Brown remains the most sampled recording artist of all time.

In 1970, with a new backing band (the JBs), Brown recorded Get Up (I Feel Like Being A Sex Machine which was a huge success. The early 1970s marked the first real awareness of Brown’s achievements. Brown’s star status began to fade in the mid-70s with the emergence of the disco era..

The 1980s saw a bit of a resurgence for Brown as he crossed over into a more mainstream audience with appearances in films such as The Blues Brothers, Doctor Detroit and Rocky IV. He won the Grammy for Best Male R&B Vocal Performance in 1987 for his song Living In America that featured prominently in Rocky IV.

Since 1990, Brown suffered various setbacks and legal troubles. He was repeatedly arrested for drugs and domestic abuse but continued to perform and record. He appeared in Blues Brothers 2000 alongside Dan Aykroyd, a close friend of Roots.

In 2004, Brown was diagnosed with prostate cancer, which was successfully treated. He performed at various festivals in recent years and recorded with Joss Stone. Last month, Brown was hospitalized in Atlanta, Georgia due to pneumonia. He died the next day on Christmas from heart failure. He was 73.

Moments before he died, he reportedly said: “I’m going away tonight,” took three long, quiet breaths and closed his eyes. – Davin Bujalski

FUR THE RECORD

Setting things straight on the Roots policy

Over the past month, several people have written to Roots concerned that the faux fur used in a couple of our winter coats is not what we say it is. They referred to several recent cases in the United States in which retailers were advertising and selling outerwear listed as featuring faux fur that turned out to be real fur.

In their letters, a few individuals automatically assumed Roots was doing the same thing and accused us of deliberately misleading our customers. Such an allegation was highly disturbing as it was not only totally untrue but in sharp contrast to the way Roots does business.

As a matter of policy, Roots does not use real fur in its apparel. (A few years ago, a jacket containing real fur trim was part of a collection made by a designer who is no longer at the company. It was a mistake and Roots Co-Founders Michael Budman and Don Green issued a statement at the time saying it was an aberration that went against the values of Roots.)
Sometimes faux fur looks incredibly real. At Roots, the fur used in apparel is completely synthetic, consisting of either 100% polyester or 100% nylon. In addition, we also lab-test our apparel, verifying the fiber content of any materials used in a garment.

In late December, the Humane Society of the United States revealed that a Sean John jacket being sold at Macy’s in New York was actually made from raccoon dog fur and not false fur as indicated in advertisements. That revelation came only days after other fur garments were falsely advertised as faux at the Burlington Coat Factory and Loehmann’s.

DENIM DELIGHTS

Worth checking out at ‘Roots 73’ stores

As part of the spring collection, a new range of denim jackets for men, women and children are now available in ‘Roots 73’ outlet stores all over the country. They include the following:

Women's Denim Jacket
A must-have for any wardrobe. This tinted washed denim jacket comes with four front patch pockets that give it a cargo look combining vintage style with modern utility. The jacket has been enzyme-washed to give it a supple, soft hand feel and is made from stretch denim fabric for ease of movement.
Available in sizes XS-XL in all ‘Roots 73’ outlet stores across Canada.
Retail price: $42.99

Men's Denim Jacket
This jacket features classic styling with button front closure and patch pockets. It’s lightly tinted and washed down to give it an authentic vintage worn-in look. The fit has been updated to be closer to the body to give a leaner silhouette. The jacket looks great when layered with a T-shirt and any of the latest men’s long sleeve striped shirts.
Available in sizes S-XXL in all ‘Roots 73’ outlet stores across Canada.
Retail price: $42.99

Boys and Girls Denim Jackets with Fleece Hoody
This jacket comes with the cool new feature of an attached hoody. This gives the garment the fashionable layered look without the bulkiness and without having to buy two separate pieces. Additionally, the style is also cozy and the hood keeps the wearer warm. Both boys and girls styles feature a mix of different washes, tints and hand-sanding. Other details include embroidery on the girls jacket while the boys jacket feature three id snaps, (made up of Roots branded snap button detail), which will be a signature feature in kidswear this spring.
Available in sizes S-XXL (5-12 years) in all ‘Roots 73’ outlet stores across Canada.
Retail price: $39.99

Baby/Toddler Girls and Boys Denim Jackets with Fleece Hoody
Designed for little ones, this jacket includes baby-oriented, easy-to-wear details like easy snap closures and an attached layered fleece hoody. The jacket also features four pockets for toys and trinkets and comes in a medium wash with hand sanding at the elbows and front to give a cool vintage look. In addition to this, the girls jacket has pink embroidery detail and the boys jacket has distressed pinching with three id snaps, (made up of Roots branded snap button detail), a signature feature in baby and kids wear this spring.
Available in sizes S-5T in all ‘Roots 73’ outlet stores across Canada.
Retail price: $29.99

COLOURS OF ‘ROOTS 73’

New campaign highlights family values at ‘Roots 73’ this spring

The ‘Roots 73’ family is all set to launch its new look. The fresh spring designs are ready to hit stores with the support of a new ad campaign called Colours of Spring. With a family-oriented theme, the visuals focus on children and their parents sporting Roots apparel.

The first installment of the ‘Colours of Spring’ will reach stores in early February and will include posters featuring framed snapshots of Roots products and people dressed in ‘Roots 73’ items. This will be followed in March by a second series of pictures spotlighting polo tees created by the ‘Roots 73’ design team for customers of all ages.

Overseen by Executive Director, Outlets, Shyrose Kasam, the Colours of Spring campaign was shot by Art Director Ilich Mejia. It was styled by Senior Visual Coordinator Peter Paquette along with Merchandise Flow Analysts Christine Kudzman and Carmen Nunez.

The campaign will appear as window posters and spring “uppers” to be used in all ‘Roots 73’ outlet stores.

CONGRATULATIONS

This week, longtime friend of Roots Mark Wahlberg was nominated for an Academy Award for his role in The Departed. A few days earlier, he was photographed wearing his custom-made Roots leather jacket at HBO’s Golden Globe Awards party in Hollywood. He designed the jacket for the cast and crew of the hit movie Four Brothers in 2005 while it was being filmed in Toronto.

GUESS WHO JUST DROPPED IN

Taking attendance of special guests at Roots stores

Celebrities have long made a point of shopping at Roots. Here are the latest sightings of prominent figures from the world of entertainment, sports and politics who visited Roots stores recently:

· BCE Place, Toronto – Actor and TV show host Mike Bullard, visited and shopped at the Roots store.

SUPPORT FOR A GREEN CAUSE

Roots backs Bobby Kennedy Jr.’s efforts to save rivers

As part of its on-going support for Robert Kennedy Jr.’s environmental work, Roots co-sponsored the just-concluded Waterkeeper Alliance fundraising event in Banff, Alberta. This year’s event was part of The Fairmont Banff Springs Celebrity Sports Invitational held last week on the slopes of the ski town.

Lending his support, Roots Co-Founder Michael Budman, who is on the Waterkeeper Board of Directors, was present at the Fairmont Banff Springs Hotel and the famed Sunshine Village Ski Resort along with many high profile guests. They included Alec Baldwin, star of NBC’s new hit comedy 30 Rock and one of this fall’s top movies The Departed, and Academy Award winning actress Marcia Gay Harden, both of whom formed the host committee of the event. About 750 people including many celebrities attended the event including Kelsey Grammer, and Tim Robbins who made a late appearance.

Roots donated some 75 leather bags (Village Bags and Village Packs) and 100 Roots Glacier Jackets with silver embroidered Roots and Waterkeeper’s logos. Coordinated by David Jackson of the Business-to-Business Department at Roots, the bags and the jackets were provided to the VIPs attending the event.

The extravaganza, produced by Marjoe Gortner, featured a dinner and silent auction that included items like a walk-on role on the NBC sitcom 30 Rock, two days in Cape Cod with the Kennedy family; and a 10-day trek through Bhutan with Kennedy and actor Dan Aykroyd; and a hockey tournament in February at Budman Gardens with former players of the Edmonton Oilers. In total, the three days of activities raised more than $1 million this year for the Waterkeepers Alliance, a landmark environmental organization committed to protecting water sources in North and Central America. This year the majority of the funding raised will remain with the Canadian chapter of Waterkeepers.

A long-time supporter of the environment, Roots has donated to Waterkeepers for several years. In November, Roots supported the organization’s fundraiser in Park City, Utah where Michael Budman joined celebrities Glenn Close, Larry David, Laurie David, Robert F. Kennedy Jr., Buzz Aldrin, Stanley Tucci, and James Blunt to help raise funds for the eco-conscious organization. The invitational event paired former Olympic ski legends with television and film celebrities for three days of skiing and live music.

MAKING STYLE SUSTAINABLE

Roots participates in earth-friendly fashion event.

In its latest initiative to promote environmental responsibility, Roots will take part in an eco-conscious fashion show in Toronto next week. Billed as an evening of sustainable style, the show will be hosted by CBC TV’s Gill Deacon of The Gill Deacon Show and George Stroumboulopoulos of The Hour. The event targets the city’s hip urban individuals, directing them to green practices by integrating environmental issues in their daily lifestyle.

As part of this, sustainable Roots clothing, especially items made from earth-friendly materials like organic cotton and organically processed leather will be modeled by celebrities including Kim D’Eon, Melanie Doane, Wendy Mesley, Sarah Richardson, Sarah Slean, and others.

The Roots Rosedale store, known for its green attributes, will provide the apparel to be shown on the runway. Roots will also provide gift bags and discount cards to be given to guests during the evening.

The show is organized by The Green Carpet Series, an organization started by young professionals supporting eco-friendly causes. Proceeds from the show will go to the Canadian chapter of the World Wildlife Fund.

• Date: Tuesday, January 30. Tickets for the event are available online at www.greencarpetseries .com for $40. Doors open at 7:00 p.m. and the show starts at 8:30 p.m.

FOR THE BEARS

Polar Bear Day at Roots helps raise funds for endangered animals

The recent Roots initiative in support of the Canadian Wildlife Federation (CWF) and its efforts to save polar bears was well received by customers. Last month, several stores in Toronto (Bloor Street; Central; and The Lodge) along with Centreville in Montreal and Robson Kids in Vancouver held a special event called Polar Bear Day.

People from CWF visited the stores and handed out information pamphlets to customers, and answered questions about their work and ways to support their cause.

At the Robson Kids store, Remy Rodden, a CWF musician, performed a variety of nature-related songs with his guitar as families sang along and did different moves to the music. “The performance engaged the children and their parents in a fun way. Even people outside the store stopped at the windows to look,” says Store Manager Debbie Barnes. “We are glad we had the opportunity to educate our customers about all of the environmental issues in a positive way.”
In Toronto, Jody Gienow, co-host of TV’s Hinterland Who’s Who, added to the event by bringing in a live sub-arctic grey owl to the delight of customers. The Centreville store also featured a colouring station for children and Louis-Rene Senechal, fellow co-host of Hinterland Who’s Who, brought a polar bear skin and a skull to demonstrate.

As part of the Polar Bear Day, Timothy’s World Coffee set up a booth in the stores to provide hot chocolate for thirsty customers. During the month of December, the Bloor St. store also hosted a holiday kitchen that served soups and snacks.

Proceeds from the Polar Bear Day and from the holiday kitchen were donated to the CWF’s climate program. Polar bears in Canada’s far north are currently endangered due to the effects of global warming which are altering their natural habitat.

MAKING THE GOOD SHEPHERD LOOK GOOD

Roots provides jackets for cast and crew of new movie

The already warm relationship between Roots and Hollywood continues to progress as Los Angeles-based Wendy Goodman strikes more deals in connection with new movies. In the latest such collaboration, the producers of the current film The Good Sheppard placed a major order for Roots apparel, which was given to the cast, crew, production team and media upon the film’s release. In total, Roots provided some 900 black and charcoal polyester jackets, all of which feature the Roots and The Good Shepherd logos.

The order was executed by the ever-reliable Mary Jane Saliba, from the Business-to-Business Department at the Roots head office in Toronto. MJ coordinates the production and delivery aspects for Wendy’s many merchandising projects, most of which are in the entertainment industry.

Released last month, The Good Shepherd is directed by Robert De Niro and stars Angelina Jolie, Matt Damon and Alec Baldwin. The Good Shepherd tells the story of the tumultuous early history of the Central Intelligence Agency viewed through the prism of one man’s life.

KEEPING BUSY AT SUNDANCE

Roots in the spotlight at annual film fest

For the fifth straight year, Roots was front and center at the Sundance Film Festival in Park City, Utah, which wraps up this weekend. Wendy Goodman, Los Angeles-based Roots salesperson, and Raymond Perkins, Director of Public Relations, represented Roots at Sundance, including at numerous parties, further strengthening the connection between Roots and the film world. Much of the official merchandise for the event was designed and made by Roots. It included more than 9,000 long and short sleeves tees and some 2,500 hoodies for men and women. Coordinated by Mary Jane Saliba of the Business-to-Business Department, the tees and hoodies, along with some 1,200 unisex toques were shipped to Utah in December.

This year, Roots added a new element to its participation at Sundance. It arranged for various celebrities to come to the store in Park City by appointment in order to acquaint themselves with Roots merchandise. They included actors Megan Park from Charlie Bartlett, Tyler Hilton of One Tree Hill and Walk the Line; Jerry Penacoli of Extra Reporter; Molly Shannon from Saturday Night Live; Chris Mulkey; Gary Coleman; and singer/songwriter Simon Townshend. Roots also outfitted actors Michael Douglas, Justin Timberlake, Cuba Gooding Jr, director John Singleton, U2 leader Bono, and hip hop/R&B singer Akon.

Meanwhile, one of the films premiering at Sundance had a Roots connection. Producers of Chapter 17, which stars Jared Leto and Lindsay Lohan, asked Roots to make all the official promotional apparel for the cast and crew.

Held annually in Park City, Sundance is the premiere showcase for new work from American and international independent filmmakers, and has helped launch the careers of directors such as Kevin Smith, Quentin Tarantino and Steven Soderbergh.

THE MALE SIDE OF THE EQUATION

Menswear is an important ingredient in the recipe of Roots success

Holding up half the sky, men are a vital part of the Roots world. Walk into any Roots store and you’ll see the pride of place afforded menswear. Roots has always been highly popular with men dating back to the first store in 1973 and the negative heel shoes.

As customers, men certainly are not simple. They’re more challenging than women when it comes to fashion and catering to their idiosyncratic ways. Those in the Menswear Department (designers, technicians, graphic artists, buyers) are keenly aware of the differences between the male consumer and his female counterpart. For example, as a general rule, men are less prolific shoppers. And a lot of menswear is actually purchased by women for their husbands, boyfriends and sons.

This month, the new menswear collection for spring started arriving in stores. Promoted under the banner “The Future Looks Bright” (see previous issue of The Source), it features vibrant colours and in many cases includes socially progressive messages.
Over the past year, part of the design mission for the Roots man has been to create the perfect sweatshirt and sweatpants. The Cooper Pant is a prime example, particularly the upcoming vintage salt and pepper version. That pursuit of excellence is a guiding principle for everyone in the menswear department.

Long before the clothes arrive in the stores, the menswear staff begin a multi-staged collaborative process on the second floor of the Head Office. It begins with Rita Shulman, Senior Designer, who creates a storyboard which features a colour palette for the upcoming season. From there, designs are drawn up with inspiration from a wide variety of sources ranging from travel, art, sample shopping, Roots customers, movies, magazines, history, runway shows, international fashion forecasting services and a large amount of people watching.

“Designing menswear is very challenging at any company,” says Rita, who studied at Ryerson in Toronto and worked at different fashion houses including Club Monaco and Bluenotes before coming to Roots in 2005. “Men are very particular. The product can’t be too ordinary or too fashion forward. The fit has to be right. It must be comfortable. The weather has to cooperate. For example, most men won’t buy a parka until it’s 40 below and snowing! And to boot, most men don’t like shopping.”

For Rita, the Roots man prefers casual and functional style. “What I really like about Roots menswear is who wears it,” says Rita. “It’s really fun to see completely different types of people wearing the clothes in completely different environments, from a teenager to a middle aged man, from a cottage to a hipster bar downtown. As a designer, I appreciate that for Don and Michael, quality is very important which many brands pass up in order to achieve lower price points.”

Helping Rita in the design process is Dylan Anderson, Associate Designer in the Menswear Department. “Defining the ‘Roots man’ is extremely difficult,” says Dylan, 32, who joined Roots in 2005 after moving to Toronto from Vancouver where he worked in fashion for ten years. “In my opinion, the Roots man is an active guy who wants to look good without working too hard at it. He ranges in age from 13 to 65. He takes pride in his Canadian heritage, enjoys his family and spends time in the outdoors.”

Like for other menswear and womenswear designers at Roots, the company’s heritage and culture are a source of inspiration and pride for Dylan when creating new products. “I see our menswear, and Roots as a whole, as a true leader and purveyor of the Canadian lifestyle and also Canadian fashion,” says Dylan. “We’ve very lucky to have a deeply rooted Canadian heritage that the majority of our competitors have no way of reproducing or emulating. Simply put, it’s all in the beaver.”

For all its importance in the look of the product, the design is only part of the overall process in having successful merchandise in the stores. Once the designs are drawn including the graphics (which for menswear is done by graphic artist Tracy Klem) and detailed, the technicians (Margaret Marcysiak, Senior Technician) and Caroline Brentnall, Technician) take them and create an in-depth technical package outlining all the features and embellishments of the garment.

Given all the variables involved, the technicians have to be masters of detail. “In my eyes, what makes the Roots style for men distinct is the attention to detail,” says Caroline. “The care and thought that go into each and every product. From the selection of a contrast thread colour that is only visible on the inside of a garment to the refinement of a logo. Every aspect of the garment is carefully considered.”

It is then sent to the manufacturer to make a sample or prototype within a few weeks. That is then fitted and reviewed at the Head Office where Co-Founders Don Green and Michael Budman play an important role in evaluating each product and contributing to its design. Product Coordinator Syd Beder is also a key member of the team. Once an item is judged as being up to the standards of Roots quality and aesthetics, it’s sent to be actually manufactured.

Although not officially involved in the design of the product, all the members of the menswear team work closely together and often offer their feedback and ideas to the designers. “I like the detail that goes into Roots menswear garments,” says Olive Brown, Product Developer. “I like that our garments can look clean on the outside with classic style lines. I like that there’s also always some great hidden bonus, such as an inside ipod pocket, two-way zippers, or printed lining. All these details, plus the combination of classic casual with a stylish, modern twist and great graphics, and the highlighting and promoting of Canadian culture, are what make the Roots product unique.”

Essential to the success of the menswear collection is the role of the buyers who are responsible for deciding the relevant quantities to order for each product. Under the direction of Jarar Kazmi, Director, Merchandise Purchasing and Flow, Martha Galora looks after the actual buying of menswear products. “Regardless of the season, the biggest challenge with buying is always trying to combine all the elements that make up the assortment that the stores eventually see on their sales floor,” says Martha, Merchandising Manager. “The people who are directly involved in the Menswear team who put it all together work very hard to ensure that each season starts off with the best possible assortment. We carefully choose suppliers, and not every piece will make it as a Roots product if it’s not up to our standards.”

As Sourcing Coordinator for menswear, Karen Bryan-Kirkham is instrumental in helping select the appropriate suppliers for each product. Team spirit is an indispensable component in the Menswear Department. “Since there are so many different members of the team involved at different stages, right from development to production and distribution, one of the biggest challenges is to ensure that everyone works together to ensure that the right product reach the stores at the right time,” says Shehza Behrainwala, Manager, Merchandising Planning. “Each and everyone of us in our department does our own little bit and in the end we hope that our efforts translate into a successful assortment at the store level.” - R.S.

Thursday, January 18, 2007

SHINING BRIGHT

New collection is called “The Future Looks Bright” with good reason

At Roots, the design process is a wondrous thing that leads to great results. Take the new ‘The Future Looks Bright’ collection for instance, which began to arrive in stores a few days ago. Comprised mostly of vibrant-coloured polos, T-shirts, sweats and leather handbags, it is the first installment of the Spring ’07 collection.

“There’s a lot to like about this new collection,” says Product Coordinator Syd Beder. “It not only looks good and is distinct from our competitors but it’s also assertive in the message it projects. It ties in perfectly well with the longtime Roots values of health, wellness and the environment. When we say ‘the future looks bright’, we mean it, both in terms of the colour palette and in saying that we must all do what we can to make the future better.”

Like the environmental message, the positive feel and optimistic view of the collection are very much in keeping with a sensibility that has prevailed at Roots ever since the company began in 1973. It comes across in different ways, both in many of the ‘Future Looks Bright’ products – which feature environmental and pro-peace statements as part of the design – and in the marketing campaign for the collection which includes a similar theme.

The collection is the fruit of several creative minds working in harmony in the Design Department at the Roots Headquarters in Toronto. Jules Power, Rita Shulman, Dylan Anderson, Karl Kowalewski, Elsa Desouza, Lynne Morris, Marisa Battaglia, Stephanie Briers and Tracy Klem represent menswear, womenswear, leather goods, accessories, kids, baby and graphic design. Together, they bring a richness of backgrounds, styles and sensibilities to the table.

In creating this collection, the design team made a key decision to use bright colours with a theme and message that would help set Roots apart from other brands. From sunrise yellow to lotus pink to faded red, foliage green and honey peach, the colours are a refreshing change at this time of year. Statements featured on many of the tops include Protect Nature; Stop Global Warming; Unite For Peace; Demand Clean Water.

Sounds pretty simple and straightforward but it’s not. With each product, there’s so much more than meets the eye. What the customer sees is only the last stage in the product’s multi-faceted evolution from the original idea to the actual manufacturing. It’s all part of the creative and production process at Roots that’s both intuitive and logical.

In coming up with a new collection, the designers conduct extensive research and planning. They work closely with Roots Co-Founders Don Green and Michael Budman, Director of Design Nella Walker and Syd Beder. For inspiration and to further stimulate creativity, the designers travel to various fashion capitals, study the styles in the streets and in music and movies, and consult international fashion forecasting services. All the while, they keep their eyes and ears open to influences from a mix of sources.

The design team must wrestle with countless aspects – aesthetic and practical – critical to the customer’s perception of Roots. By deciding on all the variables – colours, fabric, textures, cut, fit, embellishment, graphics – the designers determine the look and ultimate success of an item. Details, details, details. At Roots, they all matter. It’s the only way to ensure quality and integrity.

The challenge is to remain fresh and relevant, season after season. With ‘The Future Looks Bright’, the design team has created a winning combination to kick off the new year in a bold, stylish and eye-catching manner. But it’s more than just the look.

“In our own modest way,” says Syd, “we hope this collection and its main message will help people to sit up and become more pro-active regarding the future. We all need to do more and be more assertive to help bring about a better future for generations to come. It’s not going to happen if we just sit back.”

Although the ‘Future Looks Bright’ theme is unique to Roots, it reflects certain current trends. For example, one of the elements in the collection is a nautical theme, which is in fashion this season. Roots integrated it with an environmental angle in the graphic T-shirts for men and women which highlight the message ‘Save Our Oceans’.

“Roots has always stood for certain values,” says Don Green. “I see this new collection as the latest chapter in our efforts not only to create great products but also to raise awareness about important issues and to affect positive change, especially where the environment is concerned. The future looks bright, but only if we all do our part to make the world a better place.”
While the ‘Future Looks Bright’ collection is just beginning to roll out at Roots stores, those who created it have long since moved on to new projects for the next season. Such is the life of the design team at Roots.

Designers in any field are used to thinking ahead. They have to. Like fortune tellers, they read the future long before it arrives. Fashion designers face a particular challenge. They must think up designs that will be stylish and pertinent well in advance of the clothes hitting the market many months later. To be successful, designers must have a special sense. At Roots, they must create compelling styles that both reflect and define prevailing trends and are true to the Roots look and heritage.

The Roots design team is already hard at work on the Fall/Holiday 2007 collection, and will start focusing soon on the Spring 2008 styles. The design process never stops. But for all their creativity and success, the designers know they can’t rest on past laurels. They’re only as good as their next collection. – R.S.

BRIGHT IDEA

New “Future” collection inaugurates use of informative hangtags

With the launch of the ‘Future Looks Bright’ collection, Roots is introducing a new generation of ‘hangtags’ designed to help customers make a more informed purchase. Each tag includes details on a product’s features and benefits. In a reader-friendly manner, it lists the fabric content, fit, styling aspects, size, price and bar code.

Going forward in 2007, all new products at Roots will have such hangtags. They will also benefit retail staff by helping them be more knowledgeable about merchandise in the stores.

Printed on glossy card stock, the front panel of each hangtag features a vintage colour painting of a beaver in the woods by celebrated Canadian artist Heather Cooper. She helped design the original Roots logo in 1973 and was closely involved in creating the company’s first advertising campaign during the same period.

WENDY IN TV LAND

US television producers can’t seem to get enough Roots

The list of American TV shows ordering Roots products keeps growing. This thanks to Los Angeles-based Roots salesperson Wendy Goodman who makes it her business to connect the entertainment world with Roots. In recent weeks, she’s been particularly busy with these latest deals in TV land:

The Sopranos – A plot line from this HBO hit show served as an inspiration to develop a collection of some 400-zip polo T-shirts. Made in Canada from 80% cotton and 20% polyester fleece, the polos feature a screen print on the front, collar and the back. Executive Producer David Chase, the writer/director who created The Sopranos, is a long time friend and fan of Roots.

• The People’s Court - The judge of the widely popular American “judge show” in which actual small claims court cases are heard, ordered micro fleece fabric zip-polos. Some 220 polos with embroidery details on the neck and sleeve were shipped to the offices of the show in New York and Los Angeles.

• Veronica Mars – When the creators of this teen-mystery-drama were looking for the perfect gift to give for the end-of-year holidays, they turned to Roots and ordered more than 170 black vintage twill fabric caps with embroidery details.

• Studio 60 – More than 300 black full-zip hoodies were shipped to the Studio 60’s office in Los Angeles when the makers of the US-based drama series needed branded products for the show’s cast and crew. The hoodies were made in Canada from 80% cotton and 20% polyester fleece fabric with distressed print details.

• How I Met Your Mother – Producer Pamela Fryman knew the quality of Roots products having purchased them for her previous shows – Two and Half Men and Just Shoot Me. This time, for her latest sitcom, How I Met Your Mother, Pamela contacted Wendy Goodman once again and ordered some 200 adult and kids Roots hoodies. Made in Canada from 80% cotton and 20% polyester fleece, they feature wool-felt appliqué embroidery.

• The Jimmy Kimmel Show – Executive Producer Jill Leiderman of the late-night Jimmy Kimmel Show purchased more than 350 full-zip hoodies for the program’s staff and ABC TV’s executives. Made in Canada from 80% cotton and 20% polyester fleece fabric, the hoodies have with white satin twill appliqué and embroidery detail.

All of the above orders were executed in Toronto by the ever-reliable Mary Jane Saliba, Senior Product Coordinator in the Business-to-Business Department at the Roots Head Office. She and Wendy make a potent team.

GETTING A JUMP ON SPRING

Fashion cognoscenti from Canadian media take in ‘trunk show’ at Roots

Just before the start of each new fashion season, Roots hosts an informal event called the ‘Trunk Show’ for fashion editors and writers to give them a preview of the next season’s collection. A few weeks ago, style mavens from the Canadian media congregated at the Roots Rosedale store in Toronto to get a close-up look at the spring line of products.

Some 30 fashion journalists from different newspapers and magazines including The Globe and Mail, National Post, Flare, Fashion, Wish, Canadian Living, and Glow attended the morning event.

They were received by Diane Bald, Founder and Director of Roots Home and Denyse Green, Founder and Director of Roots Yoga. Company Co-Founders Michael Budman and Don Green were also present for the gathering. As part of the refreshments, guests were served organic coffee (now sold at Roots Bloor Street).

Karl Kowalewski, Director of Leather, joined Diane and Denyse in introducing the new leather bag collection while Nella Walker, Director of Design, showed the apparel products for the upcoming season. They gave background details on new fabrics, new types of leathers and new styles featured.

Many of the editors requested – and in the days following the event received – products to use in photo shoots for fall issues of their publications. Similar “trunk shows” are now planned for Montreal and Vancouver.

GREAT MOMENTS IN RETAIL

What a month! Spotlighting the top-performing stores in December

What a way to end the year! The last two weeks of December proved the highpoint of 2006. During that period, thanks to the rush to buy Christmas gifts followed by the Boxing Week sale, Roots stores generated the greatest December sales revenue in the history of the company.

Such was the demand from customers to buy products that in stores across the country by New Year’s Day, many shelves were almost empty. During Boxing Week, some stores attracted such large crowds that security was needed to control the flow of people. Huge lineups of customers at the cash registers were common, and in some cases customers had to wait in line for up to an hour to pay for their purchases.

The result is that the highest number of stores this year achieved or exceeded their sales target for the month. In terms of ‘Store of the Month’ honours, the Roots store in Kingston, Ontario captured first place among company stores while the Fanshaw Outlet in London, Ontario headed the pack in the Outlet sector. The Kingston store surpassed its sales target by more that 205 percent and the Fanshaw Outlet finished the month 145 percent over budget.

Congratulations to Store Managers Jennifer Levesque of Kingston and Phil Papadopoulos of Fanshaw, London, along with their respective teams for their performance. And hats off to the entire retail staff for contributing to such a record-breaking month of December across the board.

GUESS WHO JUST DROPPED IN


Taking attendance of special guests at Roots stores

Celebrities have long made a point of shopping at Roots. Here are the latest sightings of prominent figures from the world of entertainment, sports and politics that visited Roots stores recently:

· Bloor Street, Toronto - Dalton McGuinty, the Premier of Ontario, shopped at the Roots flagship store.
Actor Alan Rickman, known from the Harry Potter movies, visited the store where an after-screening event was held for his latest movie Snowcake. Also at the store: Actor/comedian Dan Aykroyd; VJ Melissa Ford; music video director Lil’X; Canada’s Next Top Model host Jay Manuel; and entertainer Sugarbaby.

· Bayview Village, Toronto - R&B and gospel singer Eric Benet purchased a Cooper Kanga Hoody at the store.

· Birmingham, Michigan - Actress Cheryl Hines, most famous for her role as Larry David’s wife on HBO’s Curb Your Enthusiasm, shopped at the store while preparing her wardrobe for this month’s Sundance Film Festival.

· Mont Tremblant, Quebec - Actress Catherine Zeta-Jones, known for her roles in such films as The Legend of Zorro; Chicago and Ocean’s Twelve, visited the store.

ADDING TO THE SHOPPING EXPERIENCE

Results from pilot project to determine benefit of in-store kiosk with computer

This week wraps up the first-ever Roots “Spin & Win” contest. Designed as a marketing tool to promote the company’s recently revamped and expanded website, the month-long contest gave shoppers free prizes and a chance to win a $500 shopping spree.

As part of the initiative, all shoppers received tokens with a numbered code upon entering the three participating stores in Toronto. Using a computer at an in-store kiosk, customers typed in the code from their token. Each token was a winner and prizes included $5 off a minimum $20 purchase, $10 off a minimum $50 purchase, and discounts off purchases made at roots.com. Additionally, each participant was given five ballots to enter for a shot at the grand prize of a shopping spree.

“People have been lined up to use the kiosk and enter the contest,” says James Connell, Director of E-Commerce, Digital Marketing and New Media at Roots. “Based on the rate of redemption, I think the effort was successful.”

Tested only at Roots Central at the Toronto Eaton Centre, Roots Yorkdale, and the flagship store on Bloor St., the contest also served as a fun way to enhance the in-store shopping experience. It also helped attract thousands of more people to register their names and email addresses with Roots in order to automatically receive mailings about new products and new promotions at Roots.

PARTY TIME

Staff usher in holiday with annual celebrations

In late December, in keeping with a time-honoured tradition at Roots and the festive spirit of Christmas, staff at the Head Office, Distribution Centre and leather factory took part in their annual holiday get-togethers.

At the Head Office, employees converged on The Hub area for an evening of live music, refreshments and prizes. During the event, Roots Co-Founders Don Green and Michael Budman presented gifts (leather jackets and bags) to employees who recently celebrated landmark anniversaries in their careers at Roots (5 and 10 years).

The leather factory hosted its traditional holiday lunch for its employees with freshly cooked turkey along with potatoes and fresh vegetables. Karl Kowalewski, Director of Leather and his brother Henry Kowalewski, Plant Product Manager at the factory, participated in the celebrations as they always do every year. As part of a lucky draw, Leather Stitchers Ibette Urbine won a 32" LCD High Definition flat screen TV and Maria Silva won a mountain bike with anti-shock suspension. All employees also received a turkey and other gifts.

A little further south at the Distribution Centre, Bob Baker, Director of the DC, held a holiday luncheon on the premises for his entire team. Adding to the holiday spirit, they were accompanied by Buddy the Roots Beaver and Mrs. Clause. Several prizes were given away including a 27” Toshiba TV, won by Jaswinder Phull and two Panasonic Microwave ovens won by Yvette Gordon and David Cheng. Other prizes included a music system and Roots items.

Michael and Don participated in all three celebrations where they thanked employees for their hard work, gave away prizes and congratulated everybody for the success of Roots in 2006.

MVP OF THE MONTH

Spotlight shines on the man on the move who delivers the goods

It’s not just what Ziggy Pisch does every day at Roots that earned him December’s MVP of the Month recognition. It’s also how he does it. Ziggy is your proverbial nice guy. Always agreeable, always helpful, always with an easy smile. It’s no surprise he’s a popular figure at Roots.

As head of the Transportation Department, Ziggy oversees both company vehicles and is responsible for all sorts of deliveries and pick ups for the stores, the Distribution Centre/Warehouse, the Head Office, customers, contractors and special projects. As such, he’s usually on the move. You name it, if it’s in Toronto and needs to go from one place to another at Roots, Ziggy is on the case.

Last summer, he celebrated his 15th anniversary at Roots. Ziggy, who grew up in Toronto, joined the company in 1991 as an Order Filler, working in the Shipping/Receiving side of the business before transferring to his current position.

“In my work, things can be moving along at a normal pace, but can then quickly turn quite hectic,” says Ziggy, 35. “Staying on top of the situation can be demanding, but at the same time very satisfying when it all comes together. I receive a great deal of satisfaction knowing that the people at Roots are depending on me to be the link between all the departments.”

Known for his reliability, Ziggy is a personable, down-to-earth man who is extremely loyal to Roots. “Over the years, I have met many interesting people in my work and I’ve been lucky to experience many exciting things at Roots. It helps motivate and encourage me to see all the new and exciting things yet to come for Roots. I’m looking forward to being part of it.”
Roots is fortunate to have Ziggy as part of its team.

STYLING A CITY

Windsor launches line of city-branded Roots products

Along with film producers, rock stars, concert promoters and the US Olympic Association, the latest to turn to Roots for custom-designed products are mayors looking to promote their cities with style. Last month, the mayor of Windsor launched the first-ever line of city-branded products made by Roots.

The custom-designed collection was initiated by Mayor Eddie Francis who first contacted Roots last year with the idea as a way to help enhance the city’s image and cachet. Liz Doggett, Manager of the Wholesale Operations at Roots, along with Joanna Iachetta and Kim Ryatt, Account Managers in the Business-to-Business Department, coordinated the collection comprised of T-shirts, sweatshirts, baseball caps, fleece-lined toques and bags featuring the Roots and Windsor logos.

“Roots has worked closely with the City of Windsor to design a very appealing line of clothing with a look that reflects our great pride in Windsor,” says Mayor Francis. “The merchandise offers local residents and out-of-town visitors items that display pride, recognition and quality along with a very Canadian feel, which is why we approached Roots.”

The specialized apparel is available in select locations in Windsor, with more locations to be added in the coming months.

HOLIDAY SPIRIT AT ITS BEST, PART 3

Stores in Western Canada show their real colours by helping their communities

As highlighted in the last two issues of The Source, as part of one of the end-of-the-year traditions at Roots the staff at many if not most stores come together to do something in support of their respective communities. All their numerous initiatives can’t be spotlighted in one issue.

The last two issues spotlighted the actions of stores in Eastern Canada, Quebec and Ontario. This last installment, focuses on stores in Western Canada.

Kingsway, Edmonton, AB – Store Manager Sheila Brisson and her team donated their Christmas staff party money to Catholic Social Services, which provides support to new immigrants in Canada. They also collected money among the staff by selling bottles of water in recent months to purchase Roots clothes and toys for an immigrant family.

• Mayfield Common, Edmonton, AB – Store Manager Ron Deering and his team donated caps and toques to Kids With Cancer Society, which provides support and services for children with cancer.

• Chinook Centre, Calgary, AB - Store Manager Denise Bazzana and her team donated their Christmas Party funds to the Alberta Children’s Hospital.

• Grandview Outlet, Vancouver, BC – Store Manager Daniela Bosa and her staff helped the Salvation Army with their Adopt A Family campaign. They arranged a bake sale to raise money for a family that lost their father. The staff bought gift certificates at Chapters, Roots clothes and chocolates for the family and also donated a gift basket.

• Kamloops, BC – Store Manager Darlene Thorne and her team saved all their empty bottles of water in the store during the whole year, and recycled them to get money and buy food for the Society for the Prevention of Cruelty to Animals.

Mayfair, Victoria, BC – Store Manager Bob Heyes and his team donated money to the grocery chain Thrifty’s Feed a Family campaign. With this money, they were able to purchase hampers for 12 families.

• Seven Oaks, Abbotsford, BC – Store Manager Avis Baker and her team used their Christmas staff party money to help the Salvation Army and its Adopt A Child campaign by buying a Roots watch and a Roots sweatshirt for an unprivileged child.

• Victoria, BC – Store Manager Lea Weir and her team arranged a clothing drive for the Women in Need Society, which helps women and children. They also donated their Christmas staff party money to buy Roots clothes for underprivileged children in their community.

• Winnipeg Outlet, Winnipeg, Manitoba – Store Manager Paul Rogers and his team helped the local charity Koats for Kids, which collects gently worn/new coats, hats and mitts for needy children. Each Roots employee donated money for the cause.

SPEAK TO MY AGENT

The littlest customers show their Roots

You’re never too young to look good in Roots. Many people obviously agree, based on the mail we receive in the Communication Department. Both customers and staff often send in photos of their children, cousins, nieces, nephews, grandchildren, friends or neighbours wearing Roots, asking if they could appear in a future ad campaign for Roots.

We can’t make any promises about that but starting with this issue of The Source, we will publish a selection of such pictures on a regular basis. Everyone is welcome to submit their favourite shots of little kids in Roots. For now, our focus is on children up to the age of five years old.

Send your photos to photogallery@roots.com Be sure to include the name and age of each child in the photo, where it was taken and a sentence stating that you agree that the photos can be used in The Source.

NEW AND NOTEWORTHY

GOING PLACES
The right look before and after taking to the slopes

The ski-city line of Roots apparel that arrived in stores in recent weeks is not just stylish but also a source of information. Inspired by popular North American locations, the collection features creative graphics reflecting the lifestyle of each chosen ski resort – Whistler, Banff, Mont-Tremblant, Aspen, Park City, and Sun Valley – and spotlights the year in which each was established. For example, the oldest is Banff which was founded in 1880.

Coordinated by Director, Merchandise Purchasing and Flow Jarar Kazmi, Merchandise Manager for Women Julie O’Neil, Associate Men’s Designer Dylan Anderson with prints designed by Graphic Artist Stephanie Briers, the line is made up of T-shirts, polos and sweatshirts. The collection also includes two big cities for good measure – Toronto and Vancouver.

Made for men, women and children, the collection is available in select stores in Toronto and Vancouver and in the ski-city stores.

Men’s: Sizes available: XS – XXL; Retail price range: $32 - $78
Women’s: Sizes available: XS – XL; Retail price range: $32 - $78
Kids: Sizes available: S – XL; Retail price range: $22.95 - $49.95
Babies: Sizes available: S – 5T; Retail price range: $18.95 - $39.95

MAKING LIFE EASIER FOR NEW PARENTS
Roots Diaper Bags prove a popular accessory

To meet the big needs of a little baby, the right diaper bag can make all the difference. The solution from the Roots Babies Department has attracted many parents.

The stylish bag with multiple pockets is designed to suit both men and women. Made in one size from 100% Nylon fabric, the bag comes in a navy and black combination, and in a new walnut colour, introduced this season. Additional features include loops with snaps to attach to the stroller for easy carrying. The nylon shell wipes down easily with sponge allowing easy care.

Designed by Senior Accessories Designer Lynne Morris, Senior Babies Designer Elsa De Souza and coordinated by Merchandise Manager for Babies and Kids Marisa Battaglia, the bag has long been a success with new moms. It’s also been mentioned on many maternity-related blogs.

“I have a Roots diaper bag and I love it,” says one of the bloggers about the hit bag. “It has front pockets in which I put two diapers for each child so I don’t have to rummage around in the big part. It also has a lot of little pockets, a place for my bankcard, a big back pocket (perfect for a colouring book and crayons), and lots of room in the middle for toys, books and extra clothing.”
We couldn’t say it better.
Available in select Roots stores in Canada.

Retail price: $42.95

BRIGHT KIDS
Sending the right message in style

As part of the ‘Future Looks Bright’ campaign (see cover story), four new pieces have been added to the kids collection. For girls, the latest shirt to hit stores is the Haily long-sleeve T-shirt. Available in lotus pink, honey peach, and sunrise yellow, the brightly-coloured shirts feature positive messages: ‘The Future Looks Bright’; ‘Down to Earth’; and ‘Ready For Anything’.

The latest short-sleeve shirts for boys in arrive in stores also feature positive messages. The ‘It’s Cool to Be Green’ shirt comes in foliage green; the ‘Protect Nature’ shirt comes in sunrise yellow, and the ‘Save Our Oceans’ shirt comes in grey mix.

All kids shirts are made of 100% cotton jersey and are currently available at select stores in Canada and the US.

KIDS: Haily LS T-Shirt, sizes S-XL, retail price: $24.95; It’s Cool To Be Green T, sizes S-XL, retail price: $19.95; Protect Nature T, sizes S-XL, retail price: $19.95; Save The Ocean SS T, sizes S-XL, retail price: $19.95

ORGANIC FOR BABIES
Little ones deserve the best in soft cotton

The latest baby collection of the season is the Organic Layette Group. Made from 100% organic cotton, the environmentally friendly line has a soft texture just right for babies. Each piece features the traditional Roots beaver logo and comes in Solid Ice, Striped Ice and Driftwood.

Designed by Elsa De Souza, Senior Designer of Babies, the collection will arrive in Roots stores in Canada next week.

• BABIES: Organic Jumpsuit, sizes XS-XL, $32.95; Organic 2PC, sizes XS-5T, $32.95; Organic Bodysuit, sizes XS-XL, $16.95; Organic Diaper Pant, sizes XS-XL, $16.95; Organic Toque, sizes XS/S and M/L, $12.95; Organic Blanket, one size, $32.95

GREEN TIP # 29

Easy ways to help the environment

Ditch plastic bags. Every year, Canadians use an estimated 10 billion plastic bags, (including 200 million in Toronto) a considerable contribution to the 500 billion to one trillion used worldwide. That’s a lot of material that’s anything but eco-friendly. Made from polyethylene, plastic bags are not biodegradable and are making their way into our oceans and waterways.

According to recent studies, the oceans are full of tiny fragments of plastic, all toxic, that are beginning to work their way up the food chain. Do the responsible thing. Invest in stronger, re-usable bags, and avoid plastic bags whenever possible.

HEALTH TIP # 26

Easy ways to stay healthy

Tea party benefits all guests. Celebrity testimonials are all well and good, but none of them can top this: tea is the beverage most commonly enjoyed by centenarians around the world. The free radical-inhibiting property of tea is more potent than that of vitamin E, and tea is a proven preventative and treatment for atherosclerosis (hardening of the arteries).

The polyphenols in tea, especially the catechins, are powerful antioxidants that help ward off diabetes and cancer.

Source: Secrets of Longevity, By Dr. Maoshing Ni

SPECIAL DELIVERY


Letters from the world of Roots

LEAVING THEM SINGING
Recently, I was shopping for a gift for a person I’ve never met - my son’s girlfriend. They live in Japan and Christmas was going to be our first time meeting. All I knew about her was that she loves anything from Roots, her favourite colour is pink, and that she wears a small.

Normally, I loathe shopping! When I entered the Roots store in Hamilton, (Ontario), I was greeted by a person who was smiling and asked if she could help me with anything. Pink is not a colour for winter. There were no small jackets. I was frazzled, to say the least.

I would like you to know how wonderful this salesperson was. Her name was Miyeko Simons. She asked me questions about the girl. Told me that if it’s a jacket, it’s best not to buy a small to allow for layers to be worn under it. She advised me about things that, had I not been so stressed out, I might have thought about.

Finally, she even put the jacket on so I could see what it looked like. She looked beautiful in it. By the time I left your store, I was singing Christmas carols, all thanks to Miyeko.
C. Czikk
Brantford, ON


FRANK DOES IT RIGHT
I’m writing to pay tribute to one of your retail employees. In mid-December, I visited the Roots store in the Eaton Center in Toronto. My main reason was to buy a Christmas gift for a friend although I was not sure what to get.

Fortunately for me, a very nice salesperson by the name of Frank Echeverria offered to help me. He provided excellent ideas. There was a sweater that I was interested in buying but I was not quite sure how it would look on my friend (who is a guy).

Frank tried on the sweater for me so I could see how the sweater might look on my friend. It helped a great deal and I ended up buying the sweater.

Frank demonstrated great customer service and went the ‘extra-mile’ towards closing the sale with me. It worked. I mentioned this to the store manager but I also wanted to send this message to the Head Office to ensure that Frank receives positive feedback from the Roots management.
N. Mohammed
Toronto

WORTH VISITING
I am writing to compliment you for the excellent Roots products that I bought in your store in Pointe Claire during my recent visit to Quebec. All the clothes that I purchased are of wonderful quality and the store staff were extremely helpful. I enjoyed my visit there.
Thank you for such a positive experience.
H. Musgrove
Cleveland Heights, Ohio

SUPERIOR SERVICE
I just wanted to pass on some positive feedback on the great service I recently had at your Market Mall store in Calgary. I believe the person who looked after me, Jennifer Hughes, is the store manager and if not, she should be!

I received a Roots handbag for Christmas from my sister. The first day, I carried it the buckle somehow came loose and I lost it. I was feeling sick about it not only because the bag cost $188 but also because I loved it.

I went to the store and Jennifer said she could try to order a new buckle for me but then spotted the same bag on the shelf. She immediately gave me the replacement piece and said she would order a new buckle for the one still in the store. It was an example of superior customer service.
With the shortage of staff in this city, Roots is very lucky to have someone who cares about your customers. This act will certainly bring me back again and again.....not only because of the quality of your products but the excellent service I received. Thank you.
L. Smith
Calgary, Alberta

The Source wants to hear from you. In addition to reporting on new developments at Roots, The Source also serves as a forum for ideas and commentary from readers. Please send your letters to Robert Sarner at rsarner@roots.com Letters may be edited for length and clarity.

Thursday, January 04, 2007

THE BEST OF 2006



In life, things happen. At Roots, good things happen all the time. And we don’t mean simply the selling of great products every day of the year.

To be sure, Roots is a business but it’s also much more than that. It’s a community of people who come together every day to work and contribute to a culture and heritage that first began in 1973. Each Roots employee, in his or her own way, helps make things happen that make Roots such a special place, full of innovation and achievement on many levels.

With 2006 about to morph into 2007, we wanted to take stock of the past 12 months at Roots. Due to space limitations, we’re simply presenting some highlights (in chronological order). Of course, it’s impossible to really capture a year in the life of Roots in just a few pages. For a more comprehensive account of 2006, you can always consult past issues of The Source.

As much as 2006 has proven positive for Roots, initial signs for 2007 point to another exciting year for Roots. Stay tuned to The Source as the story unfolds over the next 12 months.

GETTING THE POINT ACROSS

Someone’s obviously taking notice of the communication and public relations work of Roots. In January, Co-Founders Michael Budman and Don Green received the 2006 Award of Excellence for Communication and PR from the Canadian Public Relations Society (CPRS). Awarded primarily for actions taken over the previous year, it is the greatest honour a business leader can receive from the professional association of communicators in Canada.

Michael and Don received the award at a special luncheon at Toronto’s Fairmont Royal York Hotel in the presence of 300 people from the fields of business, media, entertainment, sports and fashion.

The CPRS Award was established in 1991 to demonstrate that a successful CEO or top business executive must be an excellent communicator in addition to having other abilities. Past winners include some of Canada’s top business people, such as Charles Baillie, Chair, TD Bank Financial Group; Dominic D’Ale-ssandro, President and CEO, Manulife Finan-cial; Piers Handling, CEO of the Toronto International Film Festival; Bobbie Gaunt, President and CEO, Ford Motor Company of Canada; and Allan Stark, President and CEO, American Express Canada; John Cassaday, President, CTV.