After months of planning, it’s now full steam ahead as the critically important holiday season is about to kick off
Such is the nature of the retail trade that most businesses operate their stores on a seven-day-a-week, 52-weeks-a-year basis. While every day counts, some periods on the calendar are more critical than others. For Roots, the most vital is the holiday period that covers November and December. These two months generate a disproportionately high proportion of the annual retail sales.
“The holiday season is the grand finale of the year,” says Rosemary Eisenhut, Director of Retail. “It has a major impact on determining if you have a decent year or an excellent one. At Roots, the holiday season is traditionally a great period for us.”
Gearing up for this time of year begins months in advance and involves dozens of key players. In recent weeks, there’s been a flurry of activity at the Head Office as various departments coordinate the myriad details to ensure well-laid plans become the right reality. The build-up and follow-through are probably most felt in Retail Operations.
“The preparation for this period is complex but critical,” says Roanne Camagay, Retail Operations Coordinator, who has seen it from both sides having also worked in Roots stores. “It’s essential that each department is extremely focused and in sync with each other to ensure the proper execution of everything from the store windows, to merchandising and promotion and of course the right product
selection.”
The holiday season may be most associated with Christmas and New Year’s but it kicks in much closer to Halloween. By early November, the first stage of holiday season initiatives is already in place at the stores. This year, the holiday theme is inspired by the strong connection between Roots and Canada and the celebration of the great outdoors in winter. It will manifest itself in many ways from special seasonal imagery, graphics and displays in stores to new holiday gift packaging, and customized merchandising including original accessory trees. In a lot of the material, the Roots red and black buffalo plaid will figure prominently. There will also be a specially produced gift brochure/catalogue and new holiday gift cards among the different innovations planned for the season.
In the Roots outlet stores, the focus of the holiday period is specifically on gifts, with an alliterative slogan to highlight the point. “The main headline at our stores for the season is ‘Give Good Gifts!’” says Shyrose Kassam, Director of Outlet. “Using strong visuals, the campaign will feature a great choice of gift suggestions including sweats, hats and leather bags.”
The most critical factor of course is the product, for which the design and buying process began more than six months ago. “Since I first joined Roots in May 2001, when I was working in a store, I’ve spent many holiday periods at Roots,” says Jarar Kazmi, Director of Merchandise Purchasing and Flow. “This year, I really believe we have the best products for the holiday season that I can remember at Roots, both in terms of quality and in the assortment. There are beautiful sweaters, plaid shirts, outerwear and winter accessories. There is a greater attention to detail in the products and we’ve better prepared the distribution plans and delivery dates to the stores this year.”
In preparing for the holiday season, the Human Resources Department in conjunction with Retail Operations, has prepared a detailed handbook for all store employees. It is designed to facilitate their work during the most intense shopping time of the year. The guide touches on everything from customer service to health and safety issues, the hiring of seasonal staff to resource protection and even the scheduling of staff parties.
To meet the onslaught of holiday shoppers, many if not most Roots stores hire extra staff during this period. The number depends on the size of the store. Many staff members return year after year from universities and colleges to work the holiday season. These “seasonals” add to the energy and customer service of each store.
In addition to the extra staff, many stores extend their hours to accommodate the increase in customers and to make holiday shopping easier. Especially in December, there are often midnight madness late closings and with Christmas falling on a Monday this year, the Friday, Saturday and Sunday just ahead of December 25 will surely be wild shopping days at Roots.
Despite the stepped up intensity and pressure, most people at Roots thrive on the annual holiday challenge. “Holiday is an extremely exciting time of year for those of us involved in preparing Roots for this period,” says Roanne. “There’s a real team effort. Everyone’s role is vital and very important. It’s like a puzzle coming together. Each department has a different piece to contribute to make it complete. In addition to the planning, good communication and cooperation are essential to help make the holiday season unfold smoothly and successfully.”
So far, the preliminary signs are pointing to a highly successful season. “Based on our preparations and initial reactions, I have a good feeling about the holiday season at Roots this year,” says Jarar. “I’m really looking forward to it because the beautiful product lineup is bound to entice our clientele to truly enjoy the spirit of holidays in Roots style.”
Let the holiday begin – with Roots. – R.S.