JUST THE FACTS
How to make shopping at roots.com easier in the holiday period
Roots retail stores are not the only ones experiencing a huge upsurge in traffic due to holiday shopping. In recent days, the Roots website has also been attracting more on-line customers as Christmas and New Year’s Day approaches.
Here is some useful information to help facilitate shopping at roots.com during the holiday season:
- Call-centre phone number: 1-800-208-0521. It’s open Monday to Friday 9 a.m. to 11 p.m. EST.
- You can order on-line and return your purchase in-store.
- You can only redeem gift cards in retail stores, not on-line yet.
- You can track an order using our on-line service by logging into your account if you have created one or by using your order number.
- If you haven't received an order confirmation by email, please check your spam or bulk email folder.
- Delivery cut-off to receive items by Dec 24: Orders in Canada must be placed at the latest by December 19, 3pm EST. (In the Toronto area, until Dec 20). Orders in the United States must be placed at the latest by December 21, 3pm EST.
Roots retail stores are not the only ones experiencing a huge upsurge in traffic due to holiday shopping. In recent days, the Roots website has also been attracting more on-line customers as Christmas and New Year’s Day approaches.
Here is some useful information to help facilitate shopping at roots.com during the holiday season:
- Call-centre phone number: 1-800-208-0521. It’s open Monday to Friday 9 a.m. to 11 p.m. EST.
- You can order on-line and return your purchase in-store.
- You can only redeem gift cards in retail stores, not on-line yet.
- You can track an order using our on-line service by logging into your account if you have created one or by using your order number.
- If you haven't received an order confirmation by email, please check your spam or bulk email folder.
- Delivery cut-off to receive items by Dec 24: Orders in Canada must be placed at the latest by December 19, 3pm EST. (In the Toronto area, until Dec 20). Orders in the United States must be placed at the latest by December 21, 3pm EST.
<< Home