SPECIAL DELIVERY

Recent letters from the world of Roots

GAINFUL EMPLOYMENT
As today is my last day working for Roots, I felt like sharing a few things with you. Next month would have been my five-year anniversary with the company but I am leaving to study abroad in England for one year. It breaks my heart to leave as Roots has become a second home to me.

I would not be the person I am today if it had not been for Roots. I have learned so many valuable lessons and have gained a confidence that has found its way into all aspects of my life, thanks to the wonderful people I have been fortunate enough to work with and for.

I would like to give credit to Kristi Lee (Manager of the St. Catharines store) for giving me the opportunity to grow. She has always believed in me, even when I had once lost confidence in myself. I'd also like to thank Manager Lindsay Russell (currently on maternity leave), who is a ray of sunshine, irreplaceable both at Roots and in my life.

I know that I can do anything I set my mind to and with the encouragement of my friends at Roots, nothing can stop me. I just wanted to let you know how much I truly love and appreciate Roots and all that it has done for me. I am hoping to return to the company after my studies abroad. I will wear my Roots proudly. Lord knows I have my fair share of sweats.

You can take a girl out of Roots, but you can't take Roots out of the girl.

Thank you again.

Jolene Andrews
St. Catharines, Ontario


THE VALUE OF CONTACT
Just following up on your coverage in Issue 49 of the one-day conference in Toronto of Outlet Managers from across Canada. I really appreciated that the event brought us all together. It was a fantastic opportunity to put faces to the names of people we deal with on a daily basis but never usually meet in person.

We have such a dynamic team of Outlet Managers and I learned a lot from them.

I am sure we will now be contacting each other more frequently.

Daniela Bosa
Manager, Vancouver Outlet Store


TAKING CARE OF BUSINESS
I had an outstanding experience with your store in Victoria, BC today and would like to express my sincere thanks to [Senior Store Manager] Lea Weir for her help.

I had been phoning around other stores in the Vancouver area looking for a particular polo shirt but upon speaking with Lea in Victoria, she offered to take over, found me all the shirts I was looking for and had them shipped to my nearest Roots store.

Thanks again for such a positive experience.

N. Holland
Burnaby, BC


WHAT IT’S ALL ABOUT
I am writing to you to let you know that your Roots store on Spring Garden Road in Halifax is the best store that I have ever shopped at. I work nearby and frequent this store often. It is always tidy, neat and clean. The staff are awesome. They are always friendly and willing to help me. For example, if I see something advertised that they do not have, they will get it for me. They go above and beyond the call of customer service of any store that I know of.

You should be very proud to have this store. The staff and store manager represent your company and name very well.

People are always quick to write a note and complain about bad service. I just want you to know of the great service I have always received, and I know will continue to receive, because of the staff and Management there.

C. Delorey
Halifax, NS